Yes sorry, good point to make.
Many resellers (including Coms) choose whether to supply lines via BT Wholesale or TalkTalk Business (wholesale) depending on geographic availability and I guess whatever commercial arrangements they have in place - some ISPs may tell the customer which technology they're on and some may not....

Im surprised Coms had many ADSL24 customers left. They did their best to lose as many as possible.

pm'd Thanks

In reply to a post by bobble_bob:

Im surprised Coms had many ADSL24 customers left. They did their best to lose as many as possible.

I thought I was the only one left actually!

Anyway - off to Uno now. Hopefully won't be annoyed enough to log in here for another10 years!

You have to tell us how uno is when you join.

Thanks bubble_bob, you were spot on. Thanks to Neil also for clearing that up for me.


I have a few questions I was hoping some of you could clear up.

Currently with coms I have the DSL100 package, which if I remember correctly is 100gig peak download per month and then unlimited off peak.

Does anyone know what the peak times are with Timico? [They changed with the move from Adsl24 to coms.]

Also are bank holidays/ public holidays included in off peak?

Thanks for any input.

In my private chats with Neil from Timico ISP he told me that as they are a mainly business ISP and that there customer base is as such that peak times is from 9am to 5pm Mon-Fri and off peak all weekend from Fri 5pm to Monday 9am this is not set in stone and I have sent him a PM regarding this too and I will no doubt get an answer tomorrow am when he gets into work.

As to your usage allowance I can not say but I believe they will honour whatever it was that you previously had.

Hope this helps you, feel free to message me tomorrow afternoon when I should have a firm answer to yours and my query regarding peak/off peak.

Steve

Thanks for that Steve.

Communications over this have been pretty poor.

Got an email from Timico the other week saying I was moving and that Coms will have already emailed me (wrong assumption). This said I would need to change the login details (ok, pain but understandable).

This was followed by an email last week which gave the migration date and said I wouldn't need to change login details. Hmmm, that turned out to be wrong.........

At no point has anyone said anything about the price or package that I would be migrated onto. Have to make the assumption it is all the same as before. Having read this, it may not be the case so confused now.

All in all pretty poor communications and migration so far. Not showing themselves to be any better than Coms.

Our exchange should be getting an upgrade in September with FTTC coming in. Will see how Timico perform up to then, otherwise I will be going elsewhere.

Hi there,

Sorry you feel that way. We're seeing fewer customers than we expected auto-reconnect today as it turns out one of the realms due to be set up has not been configured correctly on the wholesale network - that means some customers we expected to auto-reconnect are having to enter new username credentials. Sorry about that - are you back online?

Re: change of package and communication we said this in the email we sent to customers:

The price, download speed and monthly usage allowance of your current service will remain unchanged.

Hope you have a good experience with the speeds. Our expectation is evening and weekend speeds will be better on Timico than they were on Coms as most of our usage is business customers during week days.