|
|
Hi
I'm on Wakefield exchange with FTTC, usually evening time congestion is never seen on my Xilo connection, but the last couple of evenings, after noticing browsing very slow and laggy with buffering on video usually never seen, a speed test seems to show congestion. This morning it was fine with x6 Download equal to the single download test, which it always has been anytime of day.
Link to result here http://www.thinkbroadband.com/speedtest/results.html... via Ethernet , yesterday evening speeds were around 8Meg average so a little better this evening.
So just wondering if anyone else has seen a similar issue before I raise it with Xilo support. To me this looks like it is most likely an exchange issue so probably outside of Xilo direct control, is this a fair assumption?
Edited by deleted (Tue 14-Jul-15 21:05:41)
|
|
|
Hi
Slow speeds continued into the night, but this morning the speed test shows things back to normal http://www.thinkbroadband.com/speedtest/results.html... and this sort of speedtest prior to the slow downs of the last couple of nights is what I would see if I tested at anytime.
I'll give it a few days and if things continue will raise it with Xilo.
|
|
|
Keep doing tests for a few days and if it remains consistent (peak congestion related) then raise it with xilo submitting the speedtests' as evidence..
you will find that doing a test around 3-4 times a day will give a good indication to xilo..
So if you can Morning, Midday, Late Afternoon (3-4PM) & Evenings (9-10PM)
The issues could be exchange issues or BT Wholesale link congestion.
WBC @ 4500m > TP-Link TD-W8968v3 *Ceasing Soon
FTTC @ 450m > HG612 > Asus RT-AC87U *Migrating Soon BQM
FTTN Coming Soon
|
|
Register (or login) on our website and you will not see this ad.
|
|
|
|
I like just outside Wakefield. If there exchanges are anything like there 3G mast is will be congested
|
|
|
Hi
Yes doing that just now and keeping a record. Been fine all morning, then I've suddenly found things going slower than ever before, and the speed test result is this:
http://www.thinkbroadband.com/speedtest/results.html...
Still sync'd at 80Meg, no disconnections of VDSL, upload is perfect, so something wrong somewhere remote to me. Odd congestion would be this bad at this time of day, so I can only think it is a major outage or problem just local to my area/exchange, hopefully already a known issue and being looked at.
|
|
|
|
Might be worth looking to see if any errors are on the line or snr dips. Can lead to slowdown
|
|
|
Hi
Good point regarding errors, so had a look but nothing reported any differently. SNR Margin is 9.4 down and 12.6 up (sync is 80/20), errors are low, with 1 CRC and 1 ES in the last 30 minutes, which is when the speed tests took place. My VDSL sync all looks good, and no drops at all, link up time was 60 days or more but I rebooted the modem yesterday just in case it was causing the problem, which made no difference, and it hasn't drop the line since I rebooted.
It all feels and looks external to me. Speeds still poor http://www.thinkbroadband.com/speedtest/results.html... and now showing some packet loss on the BQM which is new, it all looked normal yesterday evening with nothing to suggest on the BQM there was a problem.
|
|
|
|
Also showing some packet loss at the moment, south Kent. BQM in sig.
Speed testing is also slow and erratic . Initial burst doesn't reach line speed and then tails off quickly.
Not noticed any problems before today however.
|
|
|
|
Hi
Your packet loss in red at the top is almost a mirror of mine, and as you are somewhere totally different to me, implies a problem less local to me and more local to Xilo or their suppliers.
Think I will raise a ticket.
|
|
|
|
Hi
I've raised a ticket and linked back to here for their info, I'll update the thread with the outcome.
|
|
|
|
Thanks. Will watch for your update.
|
|
|
Hi
No response yet to my ticket but things are looking better, interesting to see what happens later this afternoon/evening:
http://www.thinkbroadband.com/speedtest/results.html...
Okay that didn't last long, speeds dropped again http://www.thinkbroadband.com/speedtest/results.html...
Edited by deleted (Wed 15-Jul-15 15:51:13)
|
|
|
Hi
Well all seems better this evening, back to full speed even though we are in a busy period
http://www.thinkbroadband.com/speedtest/results.html...
Still got a ticket open but fingers crossed the issues are resolved now.
|
|
|
|
Yep. All OK here too.
To be fair I've seen a few of these packet loss issues in the past couple of years but it's always been due to a fault that has been quickly fixed, not any kind of lasting congestion issue. At least from my location....
|
|
|
Hi LC100, can you post back when this gets resolved. Xilo might be my next ISP (doing the coms to Timico shuffle currently). I'd like to see when you get full speed back and how long before Xilo actually respond.
Thanks 
TS.
|
|
|
|
If you're on a BT connection rather than TT LLU, then BT were having issues today (see General Discussion)
|
|
|
|
Thanks. May be unrelated as this started around 8.30 ish for me.
Routes through the daisy network. No idea beyond that but very rarely have any slow downs/issues....
|
|
|
|
Hi TS
Throughput appears all normal now, and as bobble_bob has said BT have had some issues. I'm not sure if that would affect me or not as I'm on BT Fibre but it gets handed off somewhere to Daisy, so I guess it depends on where BT's problem was.
I have to say issues are extremely rare with Xilo, the last major outage caused by one of their suppliers which knocked people off line but not for very long, Xilo were quick to offer refunds on any mobile data charges incurred to stay on line, and half the month was refunded automatically from memory.
Xilo haven't responded yet, although it might be the selection I made for the help call category has given it low priority. Normally response times are in the hours and often in the minutes, but I do wonder how the branding/move from Xilo to Uno for connectivity products has affected the support response times. I'm not even sure if I should be using the Xilo site to post tickets or the Uno one now?
|
|
|
Hi
Had an update from Xilo, the issue has been caused by a huge amount of traffic drawn by Windows Updates saturating some BT pipes of the like they haven't seen before (I have over a Gig of Windows updates this time around but update manually and haven't done so yet, so don't blame me  ). I guess that explains the slow down during the day as well when business PCs are online and updating.
|
|
|
|
I just had to open a support ticket for what may or may not be a broadband connection problem (got to monitor the connection a bit more to see if it is or isn't) and used Xilo platform to submit the ticket and Matt answered it very quickly, but I did use broadband support to submit the ticket, not sure if you used the same scenario or not. But tickets are being answered using Xilo (myxilo) to submit them. My problem is also unrelated to yours.
|
|
|
No problem with my Xilo TTB connection so far and I test every hour 24/7.
|
|
|
Thanks LC100 for posting back.
|
|
|
No problem with my Xilo TTB connection so far and I test every hour 24/7.
I have noticed a bit of slowness recently, quite possibly due to those Windows updates mentioned earlier.
My TTB (ADSL2) connectoion in Brighton was a bit of a washout peaktime last night however, with down speed at a crawl and latency through the roof - http://www.thinkbroadband.com/ping/share/d4c407893d9...
No gaming for me as a result sadly. Things back to normal now, fingers crossed for tonight!
|
|
|
Latency up sky high again, looks like peak time congestion which is something new on my connection -
http://www.thinkbroadband.com/ping/share/d3247ebf528...
I'll see what happens over the next couple of days, really hope this isn't my exchange getting oversubscribed.
|
|
|
|
Happily things back to normal for me now, hopefully Friday Night / Saturday morning was just a glitch of some kind.
|
|
|
Hi
Speeds taken a dive again http://www.thinkbroadband.com/speedtest/results.html... will add to the ticket. I can't believe this is still Windows updates causing this. Looks like no Internet then when they start pushing Windows 10 down to those that have registered, not on Xilo anyway.
Edited by deleted (Sun 19-Jul-15 21:29:31)
|
|
|
Build 10240 of Win 10 has just been released. I just downloaded it today and upgraded my test partition. I wasnt maxing out my connection instead of around 15.5mb I was getting around 14mb, and it was a bit spiky as the 2gb or so came down for the upgrade, maybe it was me
|
|
|
Experienced a couple of slowdowns this afternoon but only down to around 10mb but back to normal now of 15.3mb.
|
|
|
Hi
Xilo have said there are no more issues on their network relating to slow downs caused by Windows update, however it's been all okay all day apart from an hour so early afternoon until now, where the single Http speed test starts of at ~74Mbit but quickly falls away test chart. This is a repeat of previous nights, where eventually even the 6xHttp test will not even hit full speed and at that point browsing is noticeably laggy and it has been sub 10Mbps speeds. Xilo have asked me to do a BT wholesale speed test which shows currently full speed at 74Mbit/sec, but is that taking the peak or an average?
Is it the case if the BT test shows a reduced speed that indicates exchange congestion or some congestion at BT's side, if the BT test is maxing out but speed tests hosted on the net show reduced speeds, this is congestion outside of BT's network, and possibly then an issue with Xilo?
Edited by deleted (Mon 20-Jul-15 21:02:00)
|
|
|
|
Oh man, just think. If it is possible that ISP's are currently having slow downs because of windows updates, then what will happen when the majority of users are on Windows 10 with it's auto updates. Will all ISP's get hit?
|
|
|
|
Dunno how Windows updates are designed to work, but mine never download at full speed. 100mb of updates can take 5 mins
|
|
|
Hi
Getting worse http://www.thinkbroadband.com/speedtest/results.html...
I tested downloading a 1Gig file from ThinkBroadband and that took 9 and half minutes, should have been more like 2 minutes at 74Mbps.
Now that congestion is enough to slow down even the Thinkbroadband HttpX6 test, that co-insides with the BT Wholesale checker also dipping to around 45Mbps, so I guess the BT Wholesale checker is using multiple requests to download, and for my line BT are saying anything greater than 40Mbps is okay, but they are cheating if running multiple requests, as that isn't what I see in the real world, it's a lot slower.
I'll forward the results to Xilo.
|
|
|
It is thought by some people that there may be a BT Wholesale problem at one or more, but not all, WBMC handover points. Possibly the BTW MSILs at them. I haven't seen any proof, but the theory fits what non-LLU people are seeing.
There may also be a problem with the tbb single-thread part of the normal tester. See this thread.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
|
|
|
Hi
Thanks for the reply. I did test downloading a 1 Gig file and timed that, and the download speed finished on an average 1.3MB/sec which matched the single thread average of TTB tester at around 10-11Mbps, for me the single thread test is pretty much spot on to how my speeds are on the net. Testing that same download this morning is showing around 8.5MB/sec which is what I would expect, and of course the Thinkbroadband speed test is pretty much a flat line on both single and the x6 test. http://www.thinkbroadband.com/speedtest/results.html...
So definitely a problem somewhere. The BT Wholesale speed test which I was asked to run by Xilo is using something similar to the x6 test, so over-reports the actual browsing/downloading speeds I actually experience by around a factor of 6, which puts it in the Green range and reports that no problem found, and so works in BTs favour, I've posed a question about that in the FTTC forum.
Edited by deleted (Tue 21-Jul-15 07:46:26)
|
|
|
Hi
What ever it was might be fixed, things have looked like this all day and no slow down as we enter the evening peak time.
http://www.thinkbroadband.com/speedtest/results.html...
|
|
|
I can only dream of those speeds
Edit: Speeds a bit bumpy today, down a couple of meg but nothing drastic, maybe because the kids are off. My usually flat straight speed line looks like a mountain range LOL.
Edited by Banger (Wed 22-Jul-15 02:19:59)
|
Pages in this thread: 
Print Thread
deleted
