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ISP Representative Neil_A
(isp) Mon 20-Jul-15 17:53:19
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Re: Timico account login


[re: stevepressman] [link to this post]
 
Hi Steve,
No need to change anything on payment front yet. If/when payment details change we'll email you. So carry on paying however you were doing last month. We're likely to change billing details in September or October (still TBC depending on systems, resource, etc.)

Thank you!

Kind Regards,

--
Neil Armstrong
Timico Ltd
www.timico.co.uk
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Gari
(fountain of knowledge) Mon 20-Jul-15 18:05:45
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Re: Timico account login


[re: Neil_A] [link to this post]
 
Conflicting advice there Neil?

I got an e-mail today about payments... and I'm not even a Coms customer anymore!

Since the 1st June you have been invoiced by Timico Limited T/a Coms,
however, you have made a payment into the Coms.com Limited bank account
for these invoices. Please can you update your systems with our bank
account details below before your next payment and confirm by email:

Edited by Gari (Mon 20-Jul-15 18:17:32)

Standard User bobble_bob
(fountain of knowledge) Mon 20-Jul-15 18:26:07
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Re: Timico account login


[re: Gari] [link to this post]
 
I got an email saying "your line is now activated with Coms" giving my login details the day that i migrated away from them laugh Wouldnt trust what they do or what they email


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Standard User Bertha
(learned) Mon 20-Jul-15 19:31:32
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Re: Timico account login


[re: bobble_bob] [link to this post]
 
Just thought I would add an update. Unfortunately no internet this morning. I could see the modem disconnection and then not authentication. A phone call to Timico however was answered very promptly and told to try another username and password as there had been some issues with certain users (not surprised really based on a couple of issues I had had with coms.plc)..Upon arrival home I updated router settings and all is now well. It is a shame that my original username and password didn't work first time however these things do happen and I am pleased that Timico have been so upfront about my issue and resolution.

My experience so far are increased speeds and lowever latency that is a vast improvement compared to what I did have so although it's only been a short time am very happy so far. Long may it continue.

I am yet to negotiate the payment system but I have no fear as the company does appear to be trying.

Cheers
Standard User AlanMaz11
(learned) Mon 20-Jul-15 20:03:05
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Re: Timico account login


[re: Bertha] [link to this post]
 
I'm glad i got new login details for my router as with coms i only had a 4 digit password for my router which gave me.With getting my new router detail from phoning timico this morning,i now have a longer password and i'm happy with that.
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