Aquiss Broadband

Evening all,

Just browsing through various service providers and i have stumbled across one called Aquiss.

http://www.aquiss.net/index.php

Does anyone have any experience with them or know of anyone that has?

Thanks

No bad reports, boss is a nice chap who cares and posts here quite often. Been around for years.

Aquiss its self as a company seems to be ok , not many complaints , but i think their weakest link is entanet, who provide backhaul for FTTC and maybe some of their ADSL services, and maybe peering?
Entanet have a few bad reports as other isp's also buy their wholesale services, such as vivaciti , and some others , regular slow downs every month (patch Tuesday) never seen any slow down due to microsoft updates , and really there shouldn't be any for other events , the fact that there are issues indicates that capacity is being run very close to the wire by some providers

Edited by tommy45 (Thu 19-Nov-15 23:52:33)

Ok thanks for the info.

SO, with that in mind, maybe be best avoided?

My current contract is up in January so im looking to jump ship from Plusnet.

Ive looked at AAISP and their pricing and limits are just too prohibitive for our household!

Are there any other providers that anyone could recommend that offer 80M/b and unlimited downloads?

I dont mind paying a bit extra for reliable service and good speeds, which is what attracted me to Aquiss.

Thanks again!

The usual suspects are BT, TalkTalk and Sky. They each have their own backhaul from the exchange (if LLU) and will not slow down if others are congested.

In some exchanges, Zen have their own backhaul so they too would not be impacted by others.

In reply to a post by tommy45:

but i think their weakest link is entanet

Because I was moving home six weeks ago, I had to find another provider, anyway had a chat with Vivaciti and yes I was hesitant at first about moving to them because of entanet, but things have improved, I have been on an entanet connection for six weeks now with Vivaciti and no hiccups whatsoever, line is very stable, no slowdowns and faster than my old connection on ADSL2 (no fibre here).

Don't forget that most Aquiss connections are monthly contract, so easy to move away. I think it will only be fibre that is longer. Also their line rental and calls are far lower than the big boys.

I'm with Aquiss. Very happy with the service (though I'm not a gamer if that's important). I've got 80/20 fttc, not the cheapest but not as expensive as some.


I don't think (but could be wrong) that tommy45 was suggesting to avoid all ISPs that use Entanet - just that some had experienced issues in the past.

I'd suggest you PM user aquiss on here, or phone them and ask to speak to Martin if there are any questions you have. Always very helpful.

Edited by tonytiger07 (Fri 20-Nov-15 12:46:35)

I've been with Aquiss since August and haven't had any issues. I haven't had any faults so I haven't needed to contact support and test how well the 'manage' BT Openreach but I had a call from Martin within minutes of signing up for their service (FTTC & phone) and he talked through the specifics of my order and managed my migration from Plusnet as FTTC first followed by phone.

A request for IPv6 was dealt with swiftly as well...

I also considered Pulse 8 (needed to migrate via ADSL at the time - now fixed?), Origin (a Plusnet reseller outside of their LLU area) and AAISP (Can't afford them!)

Edited by ferretuk (Mon 23-Nov-15 08:01:29)

In reply to a post by ferretuk:

I also considered Pulse 8 (needed to migrate via ADSL at the time - now fixed?), Origin (a Plusnet reseller outside of their LLU area) and AAISP (Can't afford them!)

Plusnet do not have any LLU presence in any exchange they Rent back haul capacity from BTW Origin would just rent a managed service from plusnet but with plusnet's traffic shaping & secondary IP profile

In reply to a post by tonytiger07:

I'm with Aquiss. Very happy with the service (though I'm not a gamer if that's important). I've got 80/20 fttc, not the cheapest but not as expensive as some.


I don't think (but could be wrong) that tommy45 was suggesting to avoid all ISPs that use Entanet - just that some had experienced issues in the past.

I'd suggest you PM user aquiss on here, or phone them and ask to speak to Martin if there are any questions you have. Always very helpful.

With these sort of issues they could potentially affect all enta customers regardless of which ISP they are with, If it was/is a regional issue the only those customers who where connected to those parts of enternets network would see the problems again regardless of ISP

The only other scenario that comes to mind if it was only some enta resellers affected but not others, would be the service type that they buy from enta,enta will most probably offer options on bandwidth capacity,over their network ,so those ISP's affected maybe didn't buy enough capacity from entanet, for their customers needs

Edited by tommy45 (Mon 23-Nov-15 11:18:07)

My comment was perhaps slightly ambiguous - Origin have a small LLU presence n Yorkshire and resell Plusnet services to customers outside this area.

Technically, they actually resell BT Wholesale's managed broadband package (all in one) which is hosted on/managed by Plusnet.

Matt

Plusnet is fine as I am still happy with my service so far. 74 days connection! Speed always spot on 75 down and 19 up every days. Seem to get better. But, the customer service are really bad but I don't need it. But, I am happy to pay less than £7.51 for fibre 80/20. Why should u pay more?

Edited by adslmax (Sun 27-Dec-15 18:52:27)

In reply to a post by adslmax:

Plusnet is fine as I am still happy with my service so far. 74 days connection! Speed always spot on 75 down and 19 up every days. Seem to get better. But, the customer service are really bad but I don't need it. But, I am happy to pay less than £7.51 for fibre 80/20. Why should u pay more?

For a start BTW are charging ISP's more than that per month in rental charges never mind charges for bandwidth used So selling a product at a loss is the way to go, but there again how much are you paying them in line rental & calls ?

Also the reliability of the connection from the Dslam in the FTTC cab to your modem has little or anything to do with Plusnet, that is maintained by BT openreach , so your appraisal for an uptime of 74 days should go to BTOR and your modem's manufacturer ,

Edited by tommy45 (Sun 27-Dec-15 19:40:28)

The phone call are no charge as it line only (no call) and there is no line rental charge as I already pay one off as a LRS. Just paying £7.51 (plus referral scheme discount) so, I am paying around £1.51 a month for 80/20.

As for my sync to the FTTC Cabinet over 74 days is a good reliable connected.

Edited by adslmax (Sun 27-Dec-15 20:06:03)

In reply to a post by adslmax:

The phone call are no charge as it line only (no call) and there is no line rental charge as I already pay one off as a LRS. Just paying £7.51 (plus referral scheme discount) so, I am paying around £1.51 a month for 80/20.

As for my sync to the FTTC Cabinet over 74 days is a good reliable connected.

Good for you, But that isn't representative of costs for those who are looking to join them, also i won't miss the problems if and when it breaks, like within the next few months as that's the norm for line hr type faults to start showing , you will still be praising them for such a cheap service, after you have ripped you hair out and spent a fortune and lots of time on the phone listening to their distorted 80's music for over 1hr on hold in a que each time you need their support, really good support that is, but no thanks , it could be free and i still wouldn't choose plusnet or any of the other 3 big ISP's

Edited by tommy45 (Sun 27-Dec-15 23:37:04)

I have been with Martin Pitt at Aquiss and before that Vispa for at least a decade. My line used to be with BT, then Cable and Wireless and back to BT. Martin has always supplied excellent service. ADSL and BT's latest offerings have not kept up with Virgin so now I use Aquiss to host my domain name and website. As ever 100% service.

They occasionally have outages due to DNS attacks but they are fixed rapidly. I have also taken some of my friends to Aquiss and all have stayed. If Aquiss get broadband speeds to match Virgin, currently over 200Mbps, I shall be back for their line ASAP. Aquiss also offer a very competitive telephone service as well, and hosting terms are low cost.

A broadband provider I recommend with no hesitation in doing so.

(Is that okay Martin, a lifetime's free service for a glowing review wasn't it?)

not really