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I migrated my existing phone/line rental and broadband services to Uno last Friday and whilst phone service was continuous, broadband was out. After extensive testing it was pretty apparrant the problem wasn't my end but exchange based, convincing BT of this however was less than straight forwards and took quite a few days to rectify.
This sounds like an unusual backdrop to a bouquet but I have to say the team at Uno were nothing less than outstanding in their handling of this. Many of my submitted ticket updates were out of hours (some late evening) but I had responses back often within the hour. They pushed BT constantly and passed on updates to me regularly, remaining in touch when nothing new to add.
This was at a time when some family difficulties at home added complications but Matt and Thomas were sensitive to this which helped make a stressful situation less so.
Happily things are all sorted now after someone at the exchange finally plugged the right widget in!
If anyone at Uno read this they should be proud of themselves and I wish them seasons greetings. Though I fear even as Matt is serving up dinner on Xmas day, he'll still have one eye on the Uno Batphone
Edited by deleted (Sat 12-Dec-15 12:39:04)
