Post deleted by bernado (Quote gone awry)

Edited by deleted (Tue 12-Apr-16 11:09:54)

In reply to a post by sylphe:

In reply to a post by BatBoy:

In reply to a post by sylphe:

Yes. Uno charged me to leave.
We are fairly certain that this was not mentioned on the website at the time we signed up and understood that the one month rolling contract meant there would be no additional charge.
More fool us *sigh*.

You have to pay to the end of the contract, otherwise that would be theft.

And as I already said - there was no indication of this at the time! If there had been then I would not have signed up!

I guess you missed this statement directly underneath the phone/broadband packages https://www.uno.net.uk/packages/soho-broadband/ -

"Certain one off charges apply to all broadband services, including but not limited to activation, migration and cessation of service. Our suppliers do charge fees for cessation of service as well as some migrations to other providers which are passed on to you."

Always best to investigate things fully before entering in to arrangements, otherwise you only have yourself to blame regrettably (though you may chose to not see it that way).

Edited by deleted (Tue 12-Apr-16 11:08:41)

For the people who have left Timico, what kind of bill did you get for leaving?

On May 8th I notified them I would be leaving, and that my new ISP was going live on May 13th - they didn't get back to me until May 18 (1 day after my billing, which was charged for)

When they finally got back to me, I was told there would be a £40 charge for leaving. Whatever, it was worth to leave with the terrible new caps they placed on everything - doubling the download limit (100gb to 200gb) does not make up for completely unlimited off-peak we had under ADSL24 and Coms. 200gb in 2016, thats what, 2 current gen games? A few console updates? Forget any streaming movies, or even YouTube videos.

Today (June 7th) I received yet another email, with a bill for £53. Just wondering where they come up with these numbers and why, when I emailed with regards to paying my bill when they initially took over the line, they replied instantly, but when I contact them about leaving, they wait until the day after my latest bill - 10 days later - to contact me.

Just glad to be rid of them, to be honest, but £53 is a [censored] joke