Hopefully you can help me, I recently switched fibre provider from Plusnet to SSE and I'd like to use my own modem/router, a netgear d7000. When I was with plusnet, it worked like a dream but I was tempted to save a few £'s so thought I'd try SSE.
For the last 2 days I've tried to get my modem to connect to SSE's network but it stubbornly refuses to and I don't know why. I've written down all the connection settings from the SSE supplied modem (which incidentally died an hour later) and applied them to my netgear with no avail. I've triple checked the PPPoE username, password and other settings with SSE and they say it's correct so can now only point me to netgear's support page.
I think my netgear can recognise that it's connected to a network via the VDSL port (it will tell me the link speed and line noise etc ) but it never actually connects to the outside world.
Has anyone got any ideas - it's getting pretty tedious trying to do everything online via a 4 inch smartphone screen!