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Standard User bobble_bob
(knowledge is power) Fri 04-Mar-16 10:07:55
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Pulse8 down?


[link to this post] 		 
Anyone with Pulse8 connection down?

Went to bed last night was fine. My Dad was changing a light socket so turned tge power off this morning and cant connect since. Not sure if its down since then or died during the night. Syncs and everything just wont connect

Spoke to P8 support and their portal to look at my line is down so not sure if its linked or not
Standard User RobertoS
(elder) Fri 04-Mar-16 10:34:11
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Re: Pulse8 down?


[re: bobble_bob] [link to this post] 		 
Have you power-cycled the router, and modem if there is one, since turning the power back on?

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
Standard User deleted
(deleted) Fri 04-Mar-16 10:41:57
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Re: Pulse8 down?


[re: bobble_bob] [link to this post] 		 
All fine. If Pulse8 were down the TalkTalk boards would be screaming.

Just you guys I'm afraid.


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Standard User Skilty
(member) Fri 04-Mar-16 10:49:22
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Re: Pulse8 down?


[re: bobble_bob] [link to this post] 		 
LR and fibre with Pulse8 and everything is as usual for me...

plusnet Fibre > Sky Fibre Pro > Pulse8 Fibre XL - 14ms Ping, Sync ~ 65.78/18.73Mbps - BQM
Standard User bobble_bob
(knowledge is power) Fri 04-Mar-16 10:49:26
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Re: Pulse8 down?


[re: RobertoS] [link to this post] 		 
Yup many times

Until P8 can view their logs i wont know if the connection was down before the power was turned off or not. Would help with diagnostics

Is it possible the power going off then back on half hour later blew something in the router? I dont see how it could tho if all lights are on and its getting sync
Standard User deleted
(deleted) Fri 04-Mar-16 10:55:20
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Re: Pulse8 down?


[re: bobble_bob] [link to this post] 		 
I always have a spare modem and my old router set up with all the ISP details , ready to go for diagnostics.

That way I can prove if it is the connection or my kit at fault.
Standard User bobble_bob
(knowledge is power) Fri 04-Mar-16 10:57:23
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Re: Pulse8 down?


[re: deleted] [link to this post] 		 
I dont unfortunately. Could i buy one and take it back for a refund of its not tge router?
Standard User bobble_bob
(knowledge is power) Fri 04-Mar-16 11:37:17
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Re: Pulse8 down?


[re: bobble_bob] [link to this post] 		 
Update from P8: For some reason their system wont let them lookup my line. Seems its only my line it won't lookup as works with other numbers they tried. Its been reported but they say nothing has changed so dont know why or if it's related

My 1st thought was have i been slammed and P8 no longer control my line. Who knows?

Edited by bobble_bob (Fri 04-Mar-16 11:37:48)
Standard User RobertoS
(elder) Fri 04-Mar-16 11:44:08
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Re: Pulse8 down?


[re: bobble_bob] [link to this post] 		 
Is your telephone working? Is there noise on it? Are you on ADSLx or FTTC?

Have you got an unlocked HG612 modem or does what you have show the line stats?

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
Standard User deleted
(deleted) Fri 04-Mar-16 11:48:44
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Re: Pulse8 down?


[re: bobble_bob] [link to this post] 		 
Are you in the Huddersfield area by any chance?

Huddersfield exchange
Customers at Huddersfield exchange are currently experiencing a loss of service, The cause is unknown at this time. Our field engineer has arrived at the Huddersfield exchange and is currently checking the power setup to the MSAN. At this stage we are unable to issue an ERT until our engineer has completed further diagnostics.

https://www.talktalkbusiness.co.uk/network-status/

Edited by deleted (Fri 04-Mar-16 11:50:23)
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