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I have run several tests on my new connection, this is about as bad as it gets on my up to 76mb connection!!
http://www.thinkbroadband.com/speedtest/button/14671...
Thing is, my BQM shows relatively clean, except for some packet loss:
http://www.thinkbroadband.com/ping/share/51fc6ac0baf...
Luckily for me, the BTW speed tester is showing below my range and is giving me red lines in my graph.
I am just wondering how to get companies to accept a congestion/ speed complaints utilising the single thread test from TBB as I keep reading they will only accept the BT Wholesale checker. I have emailed with all my TBB speed tests from them to date, plus my BQM, no point sending my Samknows info as it shows speeds are fine.
Thanks
Mark
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Luckily for me, the BTW speed tester is showing below my range and is giving me red lines in my graph. So what's the problem? Copy/pasting the two text boxes of the result would be informative for us, but the BTW test is the one that is officially accepted by BT Wholesale for fault reports.
Did it give you the option to progress to TAP2 or TAP3 tests?
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
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Problem is unusable internet in the evenings. Forums time out, wife was timed out shopping last night and general browsing all affected, I believe down to congestion as at 6am this morning all was fine.
The two boxes (if I have the right ones):
Download speedachieved during the test was - 25.09 Mbps
For your connection, the acceptable range of speedsis 26.78 Mbps-38.26 Mbps .
Additional Information:
IP Profile for your line is - 38.26 Mbps
Upload speed achieved during the test was - 2.81Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Tap 2/ 3? There is a button to do further tests, but I thought it was do run the same test again.
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Register (or login) on our website and you will not see this ad.
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Can't do a Tap3 as the password for the router is not supplied and I will need to get it.
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Isn't it on the label, on the back or base?
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
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No. I know my username, but can't get the login password as it came pre- configured. Will have to ask for it.
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It isn't the broadband password you need.
The username IIRC will be admin. Have you looked?
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
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Am I seeing things but the first speedtest says Daisy Wholesale, will the BT test still work?
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Daisy Wholesale provide services over both BT Wholesale and TalkTalk Business Wholesale. The don't have their own MSANs in exchanges.
It just depends what package you have from your ISP that determines whether it is BTW or TTB based.
These days AIUI the BT Wholesale Performance Test (that's what they call the speed tester) runs the initial speed test then if you go to Further diagnostics at the bottom it will only continue on BT Wholesale circuits.
All that page does is call up the IP Profile and present the pretty graphics. Non-BT Wholesale circuits do not have IP Profiles so it can't.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
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To go to Tap3, I am being asked to change my internet connection details in the router to BT testing. After the test, I have to re input my SSE details to allow my connection again. It is this password I do not have and therefore cannot progress until it is supplied to me.
(Plus, i'm not being given the option now to progress to further tests)
BT tester 31.03
TBB tester:
34.98x6 8.69x1
Warning: The test shows a variable streaming result. This may be down to congestion or other issues.
As expected, the ISP is stating that there is nothinf wrong, based on the BT speedtest 
Mark
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By changing the details for the testing you can often bypass part of the Internet, and thus not see some issues that may shown up.
So if the BT wholesale tests are good (and they are multi threaded too) then it may be that the broadband itself is fine, but there is some management or a capacity issue only affecting parts of the connection.
Many of the cheaper providers (e.g. SSE) are often not the best for purchasing capacity on BT Wholesale only exchanges too, a practice that has gone on for years.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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This is what I was thinking. All the BTW tests (except 2 now) have shown pretty green graphs, but TBB is showing terrible results. All I am getting is "got to BTW tester". They don't seem to want to acknowledge the congestion issue.
I am happy to loase a bit of speed at peak as I am not a huge user, but dial up speeds are unacceptable on a ultrafast package.
Not sure what the ombudsman would take in the form of evidence to be able to leave either.
Mark
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I'm afraid that most (all?) of us that were tempted by the extremely low prices for "Ultrafast Broadband" from SSE are having the same problems. At 2.00 a.m. it's great 76/19 with me but in the evenings it's more like 9/19! It was 76/19 24hours a day with BT.
There is massive congestion on the "Daisy" network at peak times and this in conjunction with "traffic shaping" makes any streaming service difficult as peak times. The BT Wholesale speed test shows full speed all the time. The "thinkbroadband" speed test is one of the very few that give a true indication of the performance.
Incidentally the broadband username and password for the router are the same as those show on the "How to install your Internet Security Suite".
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It may not be the Daisy Network itself that is congested. It may be the throughput capacity SSE are renting off them. Or if the traffic shaping is being done on an SSE internal system a big bottleneck there.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
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It is very rare for a major provider over FTTC to have these throughput issues. With SSE being new to the market, and being so cheap, they must be renting minimal bandwidth from daisy resulting in congestion all around. They will hopefully learn the hard way that they need to provide a decent service to remain in business, as others have.
I would get a complaint going, ideally send a recorded letter into head office and use paper trail wherever possible. The contract is very long to put up with that level of service.
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