Edit, BT ends tomorrow, but my broadband (for some reason) doesn't end until the 20th, even though I thought it would have been the date the service started when I moved home last October (7th). I will have to wait a little longer to change.

If you are migrating then I would assume 14 day's notice is all that's required, and you can migrate. Are they suggesting a penalty for leaving before the 20th?

:-/

No mention in support tickets, but I do not want to take the chance, I will go ahead with the order, but set it up for the 20th, as Matt / Uno suggested.

Just to add to the general consensus here, I've been with Xilo/Uno since early 2013. In that time I can only recall two problems, one being a general network issue and the other a TTB or OpenReach cock up when migrating from Xilo to an Uno broadband and phone package.

I've not had much need for customer support but when I have it's always been super quick, polite and knowledgeable from people who care.

If your experience is anything like mine you'll have no worries at all.

Edited by deleted (Sun 09-Oct-16 10:52:14)

Yep i've always heard good things about xilo

shame its taken forever to get a talktalk fibre service plan

so had to go with someone else when i switched.

Edited by epyon (Sun 09-Oct-16 23:27:20)

Thanks for your input, I was, up until moving last year, with Xilo for broadband for a few years, like yourself, only had a couple of hiccups with the service, rarely had to speak to CS. Hopefully, if all goes well with the migration, I will back with them (as Uno) on the 21st.

After reading around was about ready to push the button on transfer. Spoke to a chappy today on the sales line though who really didn't seem to be interested in talking, like I'd interrupted something more important.

It's a shame as so at odds with what people say here but it's made me extremely wary. I could have misread but given issues I've had with current isp it feels like a warning sign.

Ive rung up the sales line on a couple of occasions and been very impressed by them.

Adding VAT on is a bit of a killer though in terms of the cost.

Their TTB fibre option is now available at long last (although not cheap).

Yep was very surprised based on what I read but felt uncomfortable. Rang another provider after and was night and day.

They lost a customer from it though, gone elsewhere now.

I have also been with XILO (hosting and FTTC) for ages.

I am not impressed that I have been waiting for about an hour for a callback from tech/customer support to check a few things about moving my broadband to UNO and leaving my hosting with XILO.

I have been assured that I nobody has got through in front of me whilst I am waiting for a call. That is to say that people have been on the phone to CS for over an hour. There is no way to wait in a queue for customer service or tech support. Marvellous! Hardly ever need these services, but when I do I cannot get through.

My questions are mainly to do with billing.

Edited by deleted (Fri 11-Nov-16 13:03:15)