Toople Broadband

Great prices top speeds and unlimited .Business product so low contention.On TTB lines.Only drawback phone calls not cheap,but i use mobile anyway.

Edited by deleted (Tue 11-Oct-16 15:27:40)

Not the only drawback, there is an association with Coms.com as discussed here http://forums.thinkbroadband.com/whichbusinessisp/f/...

They also sent us spam emails directly to our sales desk, asking if we wanted broadband.

Ignored our emails to be removed when we told them they were emailing a rival.

They use fake names in emails of people who don't exist on signatures.

They also put the phone down on us 3 times when we asked where they got our email addresses from.

We also been informed by dozens of our customers they were getting the same emails, so toople are now blocked in our network as they clearly spam and don't follow unsubscribing rules and clearly buy up mailing lists.

Edited by aquiss (Tue 11-Oct-16 15:56:29)

hi toople employee.

I recommend them as a customer,thought this forum was open for free speech.Not sure about the email stuff does not effect my service in any way.

In reply to a post by edwin11:

I recommend them as a customer,

Why do you need business broadband?

oh yes Coms,com who are now part of Timico, who insist on using expensive 0844 numbers to ensure they cream even more money out of there poor customers...

UK customer service calls answered in seconds not several minutes on a o8oo number.Low contentions ratios. Thought Uno and Pulse 8 work on TTB lines and get good reviews.I know plenty of people who use business broadband for home use.Why ask?

In reply to a post by edwin11:

.Why ask?

Free speech

In reply to a post by edwin11:

UK customer service calls answered in seconds not several minutes on a o8oo number.

Sounds ominous that you need to have made multiple calls to CS already .......

Yes, earlier in the year I had spam emails from this bunch to 2 separate addresses .

Reported as spam and deleted.

In reply to a post by aquiss:

We also been informed by dozens of our customers they were getting the same emails, so toople are now blocked in our network as they clearly spam

Do you mean that you've taken the decision to block emails on your customers behalf? Not sure that network level censorship is a good idea, even if for what the ISP believes to be the right reasons...

In reply to a post by ferretuk:

In reply to a post by aquiss:

We also been informed by dozens of our customers they were getting the same emails, so toople are now blocked in our network as they clearly spam

Do you mean that you've taken the decision to block emails on your customers behalf? Not sure that network level censorship is a good idea, even if for what the ISP believes to be the right reasons...

Why? Isn't that exactly what the spam block lists employed on mail servers do ?

You can't have it both ways, either you block spam sources or you let them through to your customers and get complaints.

I feel far more comfortable with systems that flag Spam as such and then allow the end user to filter as needed. To do that at an ISP level and not to deliver the email at all is dangerous and the precedent (although I'm sure not intended) of blocking a competitor's email getting to your customer base is at least worrying?

In reply to a post by ferretuk:

I feel far more comfortable with systems that flag Spam as such and then allow the end user to filter as needed. To do that at an ISP level and not to deliver the email at all is dangerous and the precedent (although I'm sure not intended) of blocking a competitor's email getting to your customer base is at least worrying?

We took every step to contact Toople on behalf of ourselves and dozens of calls we had from our customers about spam. The actions they as a company took when we called, such as putting the phone down or even wanting to engage in resolving the situation left us no choice. They did not intend to investigate or stop the method in which they wanted to spam, especially as they sign the emails with people that don't even work at the company.

If Toople wish to engage with us and restore our faith that they follow good practices, then they will be happily be removed from our spam lists. Likewise any of our customers who still wants to get emails can add them to their whitelist controls we provide.

Edited by aquiss (Thu 13-Oct-16 16:29:44)

I used to be an adsl24, then Coms customer. Have been getting absouletly tons of their (Toople) emails. I now block them as am fed up with being constantly spammed. Very poor businss practice. I clicked a couple of times on their unsubscribe link to no avail.

In reply to a post by ukwoody:

I clicked a couple of times on their unsubscribe link to no avail.

Some people use that as confirmation the email addresses exists and is live and then send you more...

Blocking the email address on any filters you have, or rejecting at SMTP level might be better.

Matt

http://www.shareprophets.com/views/20570/breith-is-b...

Oh dear

In reply to a post by ukwoody:

I used to be an adsl24, then Coms customer. Have been getting absouletly tons of their (Toople) emails. I now block them as am fed up with being constantly spammed. Very poor businss practice. I clicked a couple of times on their unsubscribe link to no avail.

I was with ADSL24 many, many moons ago and dumped them around the time of the Coms takeover because I could see the writing was on the wall. It's a shame, because they were a great ISP and if they were still going I'd probably still be with them.

In any case, I'm also getting these emails, but they're being sent to Spam by my mail provider. They are evidently using an old ADSL24 customer mailing list in a possible breach of data protection laws.

Edited by deleted (Tue 15-Nov-16 09:49:32)