In reply to a post by uno:

In reply to a post by baby_frogmella:

and the fact they haven't replied to this thread speaks volumes.

Not really; just that it had not been seen. Whilst you may sit on this forum 24/7, I do not see how it "speaks volumes" given it has only been up for a matter of hours.

Matt

In hindsight perhaps I said that hastily, so I apologize. But you haven't given a clear reason as to why the OP cannot order any kind of xDSL service from you. Do Uno use a different line checking system compared to other ISPs or Openreach? As other ISPs can offer him/her a broadband product and even the Openreach line checker clearly states broadband is available on the OPs tel number:
https://imgur.com/a/sh1QY

Edited by deleted (Thu 20-Oct-16 12:24:02)

I'd really not be able to say.

Some may use Openreach, some may use Wholesale; some may use their own datasets and so on.

We do an initial OR check and then also use their ELC data to tell us about the line. One of these checks returns a numeric value based on what the line currently has and when a 0 is returned, that is a code which says we cannot offer any of our xDSL services to it. If the numeric value was one that shows us service is possible, we then look at the alpha letter against the products possible.

That data could be wrong, but it is not data we control.

Out of over 1500 numbers checked in the last few days on the site, 7 unique numbers returned 0 so there is no indication this is a failure of our site at least.

Matt

Ok thanks, guess the OP is just unlucky and will have to look elsewhere

Potentially.

The codes can change, sometimes for no known reason. Only a few weeks ago, someone on a LLU-based fibre service was getting a similar result, a call to the existing ISP who would look in to it and then a week or so later, it changed and he could order - but we don't know what was done to cause it.

Matt

Appreciate the explanation Matt, it still doesn't make sense to me, especially as earlier last week the checker said I could get all xDSL services and now it's suddenly changed to none.

Do you have any suggestions as to what I can do to rectify this? I really do want to join you guys. Maybe the data refreshes every once in a while and I should just keep trying? Or as others say take my business elsewhere which I don't really want to do.

I would expect uno to do more investigation here given the price of service.

As one example the computer said no to Talktalk where the speed estimate showed FTTC not possible on my line as it displayed them sub 1Mbps. Other ISPs showed fine & clearly a mistake.

In this instance even Talktalk went away & came back with good news. I'd expect even Talktalk to question the checker where all other providers can offer a service and LLU available, so I would 100% expect uno, a small provider to do the same and given the higher prices and U.K. support I would expect uno to do it better than Talktalk.

Happily got around 65Mbps on Talktalk and now downgraded to 38/2. Doubt I will look to move it for a good 5+ years if prices remain this good.

I hope uno get to the bottom of their checker in this instance & provide a full explanation.

You assume we have not already!

We have already explained to the OP via phone and also now in another post why this occurs.

Matt

In reply to a post by rivageeza:

Appreciate the explanation Matt, it still doesn't make sense to me, especially as earlier last week the checker said I could get all xDSL services and now it's suddenly changed to none.

Do you have any suggestions as to what I can do to rectify this? I really do want to join you guys. Maybe the data refreshes every once in a while and I should just keep trying? Or as others say take my business elsewhere which I don't really want to do.

I think Matt may be referring to me, but then possibly not.

I had the same issue and spoke to Uno and my current providers. Matt and his colleagues were helpful.

My current providers would not confirm if there was a problem, and said there were no flags on the line which should prevent migration.

Not quite the case as it turned out there was a flag on the line due to me having speed issues.

Once my provider had 'checked' out the line, the flag was removed and the checks at Uno went through.

This allowed me to order with Uno with migration taking place on Monday.

Not Uno's fault in my case and I suspect in other cases as well.

I think what Matt has (kindly) not said is that it is your and your ISP's line, they cant access full information to tell you what is happening; Data Protection, commercial, take your pick.

Check with your ISP for flags, and wait a few days. Hopefully it should resolve itself as it did in my case.

Counting down the days to migration.

Hope that helps.

Mac

Can you get talktalk business fibre without line rental or is the only way through Uno?

Why specifically TTB Tim? Do you need unlimited?