Exactly the same as me, Only left a superb service because I could not get the coming soon FTTC. My line now back to BTW and a new provider today sometine, so will be back as soon as I can.

In reply to a post by professor973:

Exactly the same as me, Only left a superb service because I could not get the coming soon FTTC. My line now back to BTW and a new provider today sometine, so will be back as soon as I can.

Am I right in thinking you are migrating to a new ISP today and once that completes you're hoping to move back to Uno?

I spoke to Plusnet technical support twice yesterday, once in the morning and again in the evening and neither of them had a clue what I was talking about.

I asked if there were any markers/flags/tags on my line and it went straight over their heads.

It was even worse when I asked if they could check with openreach to see if there was something on my line which may be causing the issue's I'm experiencing.

I have a ticket raised via their online support portal, here's hoping I have better luck with that.

Line rental back to Pulse8 today, then Uno FTTC as soon as their software will let me. I expect I will need to wait a day or two for OR to sign the job off and the system to catch up. Hoping the line move is the 'Flag' that is stopping the FTTC at the moment.

Deleted.

Edited by professor973 (Thu 27-Oct-16 09:01:58)

Post deleted by 23Prince

Just a quick update on this, I've still not heard back from Plusnet regarding the ticket I raised online, however I have requested to be moved from their shared WBMC platform to their new dedicated WBMC platform.

There is now a note when performing a line check on BT's DSL checker which states :-

"There is currently a Broadband cease pending or in progress against this line. This cease is due to complete by 9th November 2016. This will not stop you ordering Broadband from a new supplier, but it will delay the provision of the new Broadband service."

When checking again with Uno, the message now states :-

"We're currently not able to offer you any services
There is currently a cease order in progress on the line currently which will prevent any new orders being placed.
Please try again once the cease order has been completed or cancelled."

Hoping once I'm moved onto the new platform I will be able to migrate to Uno, but going on past experiences I'm not feeling too confident!

If I understand it correctly - their new network is simply their network internally. You might still get that message. I got it last night when I put my number in but when I tried again 20 minutes later it worked. (hence my deleted post above)

I think I read that people on the new network are getting more problems than those on the old when looking at their customer forums.

The Plusnet new network is basically having dedicated MSILs at the WMBC nodes rather than sharing capacity on ones that are routing several ISPs' traffic at those nodes, controlled by BT Wholesale.

This means that Plusnet have much greater control of their handover capacity from BT Wholesale than on the shared MSIL system. On the "old" system Plusnet were getting many customers experiencing congestion problems when the shared MSILs were being hammered by several ISPs' customers.

Kitz has a decent explanation of shared v dedicated WBMC, though I'm not happy about some of the detail. In particular, AIUI Plusnet have for years had several host links to the WBMC network. Just all of them were on shared MSILs rather than dedicated.

Edited by RobertoS (Thu 27-Oct-16 10:49:41)

Ah right I see - thanks for the explanation.

And you are right - This is the first ever dedicated MSILs Plusnet have had.