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deleted
(deleted) Tue 15-Nov-16 09:25:55

Uno/Xilo - DNS and websites down

[link to this post]

Is anyone else having issues today with Uno/Xilo?

Their DNS servers are completely down, meaning many broadband customers cannot access websites until the servers are changed to an alternative (eg. 8.8.8.8). The broadband connection then works fine.

All Uno/Xilo related websites (except for status.uno.net.uk which shows All Systems Operational!) are also down, including the Uno control panel and support pages and all hosted websites.

I would ordinarily submit a support ticket to Uno regarding this - however with the ticket system down I'm left posting on a forum!

Edited by deleted (Tue 15-Nov-16 09:27:41)

Toonshorty
(member) Tue 15-Nov-16 09:31:51

Re: Uno/Xilo - DNS and websites down

[re: deleted] [link to this post]

@unocomm 6 minutes ago
We�re investigating an issue at our main datacenter which appears to be power related. Updates as we have them.

I imagine this is the cause.

deleted
(deleted) Tue 15-Nov-16 09:35:59

Re: Uno/Xilo - DNS and websites down

[re: Toonshorty] [link to this post]

Thanks for that! I'm not on Twitter or FB so missed that.

uno
(knowledge is power) Tue 15-Nov-16 09:38:28

Re: Uno/Xilo - DNS and websites down

[re: Toonshorty] [link to this post]

It is.

Core DC we have kit in has had a complete power failure. We use A and B feeds to seperate power networks and both seem to have gone pop at the same time.

Most equipment is back on up on the A feed, they are awaiting SSE and a maintenance chap for the second B feed.

Not a good morning - apologies to anyone affected.

A few core services are down but DNS is working normally after being rerouted.

Matt

uno Communications
t: 0333 773 7700
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host

TrevorSP
(knowledge is power) Tue 15-Nov-16 10:26:02

Re: Uno/Xilo - DNS and websites down

[re: deleted] [link to this post]

Got the same problems here in Clacton on Sea with XILO, everything is hosted with them, including email etc, websites......... All down....... and still down at time of posting...........

Regards,
Trevor

2 x BT upto 40mb FTTC lines, current speeds a good 37-38mbps on each one.(hiding behind an assortment of Asus RT-N66U Dual Band, DGND3700v2 Dual Band, DG834PN and DGN2000 routers) on: a Win7sp1 64 Ult. Desktop, Win8 x64 Pro (RTM) ) Desktop & Win 10 x64 Pro (RTM) Laptop. 5 x iPads, 1 x Archos 700, 3 x DELL C1760cn Wi-Fi Colour Laser Printers, Assorted Windows and iPhone Mobile phones, an 8ch CCTV system embedded into the Network along with an LG Smart TV, an LG Smart Blu-ray Player Recorder and an LG Smart Sound System.

RobertoS
(elder) Tue 15-Nov-16 10:29:19

Re: Uno/Xilo - DNS and websites down

[re: TrevorSP] [link to this post]

Never have both lines on the same ISP. Unless bonding. Preferably also separate the backhauls from the exchange.

I wouldn't put websites and email with any ISP either.

_{^{Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.}}
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM

Edited by RobertoS (Tue 15-Nov-16 10:30:51)

_Resonance_
(member) Tue 15-Nov-16 11:47:57

Re: Uno/Xilo - DNS and websites down

[re: deleted] [link to this post]

Wondered why my Xilo email was down. Fingers crossed it comes back soon.

BT Infinity 1 Unlimited

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