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Standard User ibk68
(newbie) Tue 29-Nov-16 17:22:28
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Re: Moving from LLU to Fibre?


[re: 4M2] [link to this post]
 
Yes and Yes.

This is a copy of the quote I got from Uno:-

"we can convert your existing service over to the BT network and get a fibre service live from our existing products.
The costs to do this would be as follows:
£54 to active the fibre broadband service.
£0 to convert the line, this is usually charged at £45.

Monthly line rental is then £9.99 per month with the fibre package cost on top. Packages start at £22.49 for 100GB 40/10 and go up to £29.99 for 500GB 80/20. "

Quotes do not include VAT

It would be best to contact Sales direct as the above quote is now a few months old.

Hope this helps.
Standard User 4M2
(knowledge is power) Tue 29-Nov-16 17:42:54
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Re: Moving from LLU to Fibre?


[re: ibk68] [link to this post]
 
In reply to a post by ibk68:
It would be best to contact Sales direct as the above quote is now a few months old.


Thanks for the info - I guess both uno TTB "Fibre Pro" unmetered, up to 40 Mbps and "Fibre+ Pro" unmetered, up to 80Mbps were not available from your exchange when you upgraded a few months ago?

Edited by 4M2 (Tue 29-Nov-16 17:52:26)

Standard User ibk68
(newbie) Tue 29-Nov-16 18:14:59
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Re: Moving from LLU to Fibre?


[re: 4M2] [link to this post]
 
I think TTB Fibre Pro was available at the time but more expensive. I had been waiting almost a year for their Talk and Surf Fibre "Coming Soon" but got fed up waiting.
I am happy with the BT based service and so far, I have had no need to contact support.
The changeover was smooth and the downtime was under 5 minutes.


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Standard User 4M2
(knowledge is power) Tue 29-Nov-16 18:42:31
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Re: Moving from LLU to Fibre?


[re: ibk68] [link to this post]
 
In reply to a post by ibk68:
I think TTB Fibre Pro was available at the time but more expensive. I had been waiting almost a year for their Talk and Surf Fibre "Coming Soon" but got fed up waiting.
I am happy with the BT based service and so far, I have had no need to contact support.
The changeover was smooth and the downtime was under 5 minutes.


Thanks for answering my questions smile

I've been contemplating a move from xilo TTB partial LLU (SMPF) ADSL2+ to an uno fibre product - both uno Btw and uno TTB fibre is available from my exchange. From what you have said the uno BTw fibre product may well be very suitable.

Cheers.
Standard User professor973
(knowledge is power) Tue 29-Nov-16 21:19:42
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Re: Moving from LLU to Fibre?


[re: ibk68] [link to this post]
 
I got billed for V.A.T on the cease also, but it was removed when they said here it was not added and I shew a bill where it was.
Standard User 4M2
(knowledge is power) Tue 29-Nov-16 23:41:20
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Re: Moving from LLU to Fibre?


[re: professor973] [link to this post]
 
In reply to a post by professor973:
I got billed for V.A.T on the cease also, but it was removed when they said here it was not added and I shew a bill where it was.


I thought the VAT added to your "Cease Fee - Within 12 months £40.00" was removed one minute after the initial invoice was generated and you got a revised/modified invoice re-generated on your uno account. This was due to uno's billing system which involved a modification/revision happening almost immediately, although it does seem that perhaps that you didn't get an email regarding that revised/modified invoice.
Standard User professor973
(knowledge is power) Wed 30-Nov-16 00:48:43
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Re: Moving from LLU to Fibre?


[re: 4M2] [link to this post]
 
NO - I Never got the revised bill. It was just claimed sent, after claiming it was never added. Screen snip sorted that fib. It was a phase where every mistake was denied. In fact, I got an Uno email a few days ago asking how I was getting on with their broadband and was there anything they could do to help. I replied that they could attend to the Aquiss single thread congestion I had had for two months. Expect that would be denied too!
http://old.postimg.org/image/occso4q2j/

Edited by professor973 (Wed 30-Nov-16 00:57:28)

Standard User 4M2
(knowledge is power) Wed 30-Nov-16 01:48:10
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Re: Moving from LLU to Fibre?


[re: professor973] [link to this post]
 
In reply to a post by professor973:
I got an Uno email a few days ago asking how I was getting on with their broadband and was there anything they could do to help.
http://old.postimg.org/image/occso4q2j/


Was it on the 2nd September that you migrated away from uno to Aquiss? If it was then that uno email does seem to be rather belated!
Standard User professor973
(knowledge is power) Wed 30-Nov-16 01:57:32
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Re: Moving from LLU to Fibre?


[re: 4M2] [link to this post]
 
Big muddle - Just like their system that says a few of us cannot be supplied. A system they don't want to re-write. Automation eroding what was a good hands on reputation.
Standard User uno
(knowledge is power) Wed 30-Nov-16 12:10:56
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Re: Moving from LLU to Fibre?


[re: 4M2] [link to this post]
 
The email he was sent was for the second account that was opened and unrelated to the first. Nothing on the first account has been sent after it ceased.

We've found the cause (second account had pending activation on from a failed order) leaving the account active thus the mail was sent and have corrected that so no more messages will go out in the same circumstance.

Matt

uno Communications
t: 0333 773 7700
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host
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