Moving from LLU to Fibre?

My provider Xilo, are trying to charge a cease of £32 for moving to Fibre, is this right? I thought that you could freely migrate these days?

It seems that some migrations are done via a cease and reprovide. This is largely driven by the unbundling market as it appears that it isn't possible to migrate from some types of unbundled technologies to others. Who are you moving to and what sort of package were you on at Xilo?

Seems so. My migration from their LLU hit me with a cease fee.

Your big ISPs BT, TalkTalk, Sky, PlusNet will usually swallow the costs, but smaller ISPs will pass them on. The fees seem accurate to me.

In reply to a post by ukhardy07:

Your big ISPs BT, TalkTalk, Sky, PlusNet will usually swallow the costs, but smaller ISPs will pass them on. The fees seem accurate to me.

Certainly there would be a cease fee if one wished to migrate from uno TTB MPF to another ISP supplying a BTw service (plus additional fees if one left uno TTB MPF within 12 months.)

However if one wished to stay with uno and upgrade to TTB fibre (if available) together with the line rental probably going to BT based service also with uno, i.e. SMPF, maybe then there would not be a cease fee - perhaps Matt at uno can answer that if he sees this thread?

I was billed £32 plus 20%Vat which made the amount £38.40, much higher that the cease fee charged by any other provider. I questioned the VAT but they would not budge. I was moving from Xilo Talk and Surf to Plusnet. Plusnet subsequently messed up the order and I cancelled the migration and got the cease fee refunded.

I can confirm that a cease fee is not charged if moving from Xilo to a Uno Fibre service.
This is what I did eventually after the mess up with plusnet.

In reply to a post by ibk68:

I can confirm that a cease fee is not charged if moving from Xilo to a Uno Fibre service.
This is what I did eventually after the mess up with plusnet.

Is your line rental still with uno and, if so, on a reduced cost because you have broadband with them?

Yes
Line rental and Fibre Broadband both with uno on the BT network.

Broadband is more expensive than with other major providers but line rental and calls are considerably cheaper. Line rental paid a year in advance is £120 or £12 a month including vat and calls are just over 1p a minute with no call set up charge.

In reply to a post by ibk68:

Yes
Line rental and Fibre Broadband both with uno on the BT network.

So uno upgraded you from TTB full LLU ADSL2+ to fibre on the BT network (BTw) and there was no cease fee? However presumably there was an activation fee for the BTw fibre service?

Yes and Yes.

This is a copy of the quote I got from Uno:-

"we can convert your existing service over to the BT network and get a fibre service live from our existing products.
The costs to do this would be as follows:
£54 to active the fibre broadband service.
£0 to convert the line, this is usually charged at £45.

Monthly line rental is then £9.99 per month with the fibre package cost on top. Packages start at £22.49 for 100GB 40/10 and go up to £29.99 for 500GB 80/20. "

Quotes do not include VAT

It would be best to contact Sales direct as the above quote is now a few months old.

Hope this helps.

In reply to a post by ibk68:

It would be best to contact Sales direct as the above quote is now a few months old.

Thanks for the info - I guess both uno TTB "Fibre Pro" unmetered, up to 40 Mbps and "Fibre+ Pro" unmetered, up to 80Mbps were not available from your exchange when you upgraded a few months ago?

Edited by 4M2 (Tue 29-Nov-16 17:52:26)

I think TTB Fibre Pro was available at the time but more expensive. I had been waiting almost a year for their Talk and Surf Fibre "Coming Soon" but got fed up waiting.
I am happy with the BT based service and so far, I have had no need to contact support.
The changeover was smooth and the downtime was under 5 minutes.

In reply to a post by ibk68:

I think TTB Fibre Pro was available at the time but more expensive. I had been waiting almost a year for their Talk and Surf Fibre "Coming Soon" but got fed up waiting.
I am happy with the BT based service and so far, I have had no need to contact support.
The changeover was smooth and the downtime was under 5 minutes.

Thanks for answering my questions

I've been contemplating a move from xilo TTB partial LLU (SMPF) ADSL2+ to an uno fibre product - both uno Btw and uno TTB fibre is available from my exchange. From what you have said the uno BTw fibre product may well be very suitable.

Cheers.

I got billed for V.A.T on the cease also, but it was removed when they said here it was not added and I shew a bill where it was.

In reply to a post by professor973:

I got billed for V.A.T on the cease also, but it was removed when they said here it was not added and I shew a bill where it was.

I thought the VAT added to your "Cease Fee - Within 12 months £40.00" was removed one minute after the initial invoice was generated and you got a revised/modified invoice re-generated on your uno account. This was due to uno's billing system which involved a modification/revision happening almost immediately, although it does seem that perhaps that you didn't get an email regarding that revised/modified invoice.

NO - I Never got the revised bill. It was just claimed sent, after claiming it was never added. Screen snip sorted that fib. It was a phase where every mistake was denied. In fact, I got an Uno email a few days ago asking how I was getting on with their broadband and was there anything they could do to help. I replied that they could attend to the Aquiss single thread congestion I had had for two months. Expect that would be denied too!
http://old.postimg.org/image/occso4q2j/

Edited by professor973 (Wed 30-Nov-16 00:57:28)

In reply to a post by professor973:

I got an Uno email a few days ago asking how I was getting on with their broadband and was there anything they could do to help.
http://old.postimg.org/image/occso4q2j/

Was it on the 2nd September that you migrated away from uno to Aquiss? If it was then that uno email does seem to be rather belated!

Big muddle - Just like their system that says a few of us cannot be supplied. A system they don't want to re-write. Automation eroding what was a good hands on reputation.

The email he was sent was for the second account that was opened and unrelated to the first. Nothing on the first account has been sent after it ceased.

We've found the cause (second account had pending activation on from a failed order) leaving the account active thus the mail was sent and have corrected that so no more messages will go out in the same circumstance.

Matt