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Standard User risk_reversal
(experienced) Wed 02-Jan-19 10:21:14
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Uno TTB


[link to this post]
 
A question for Matt (or other) at UNO.

Am currently on TTB Fibre Pro. I took out this plan in Jan 2018 when the special offer was on. This was a 12 months plan.

As this plan is about to finish, I was wondering what happens next ie do I automatically get rolled over to the 1 month or 12 month contract?

Tried to speak to someone at your office but that person could not help or transfer me to anyone who could help, nor could she tell me to which dept I should be sending a ticket to.

I presume that there is no TTB special on this year.

Can someone at Uno provide me with some clarity please

Happy new Year

Edited by risk_reversal (Wed 02-Jan-19 10:21:59)

Standard User 23Prince
(fountain of knowledge) Wed 02-Jan-19 15:51:20
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Re: Uno TTB


[re: risk_reversal] [link to this post]
 
one of the lucky people who can actually get u
UNO!? it's not just a myth then!?
Standard User PhilipD
(experienced) Wed 02-Jan-19 16:10:37
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Re: Uno TTB


[re: 23Prince] [link to this post]
 
Hi

I'm with them also, they are real smile. I have read a few people have struggled to get their service.

To the OP and what will happen, you will almost certainly change over to a monthly rolling contract, I'm sure it will all be come clear when you get your next invoice for the month ahead. I suspect you will get charged per month at the worst case, whatever their currently monthly cost is for the same service if you were joining now as a new customer. If you are lucky it may just carry on the same.

Regards

Phil


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Standard User derekdel
(committed) Wed 02-Jan-19 17:39:43
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Re: Uno TTB


[re: risk_reversal] [link to this post]
 
It goes onto a rolling monthly contract. My contract did anyway. Never had a problem with them at all and they are very approachable.

Only problem I ever have is my dinosaur of an exchange struggling with the lack of capacity
Standard User risk_reversal
(experienced) Wed 02-Jan-19 19:11:24
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Re: Uno TTB


[re: derekdel] [link to this post]
 
Many thanks for the info

In reply to a post by derekdel:
It goes onto a rolling monthly contract. My contract did anyway.

At what rate was your new rolling monthly contract set. The old one that you took out or the new one ie the one currently on their website? Or is it going to be a lucky dip?

Cheers
Standard User derekdel
(committed) Fri 04-Jan-19 17:56:31
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Re: Uno TTB


[re: risk_reversal] [link to this post]
 
Unless there is a discount or end of term price change it will stay the same.
No doubt Matt will keep you right.
Standard User broadband66
(knowledge is power) Sat 05-Jan-19 15:29:40
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Re: Uno TTB


[re: derekdel] [link to this post]
 
May go on to a "standard charge", usually dearer.

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
Standard User rivageeza
(learned) Thu 14-Feb-19 08:31:30
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Re: Uno TTB


[re: broadband66] [link to this post]
 
I called yesterday about this.

Once you are out of the 12 month contract, you move onto the 1 month rolling contract and pay the increased price.
They do not currently have a system in place to allow users to move back onto the 12 month cheaper contract, however was advised to call back mid march and they should have this system in place.
Standard User uno
(knowledge is power) Thu 14-Feb-19 10:45:40
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Re: Uno TTB


[re: rivageeza] [link to this post]
 
This applies to normal packages, but not the service the OP listed as that is a little different.

Any customer that was on the Jan 18 Special has already been contacted about their offer via email.

Matt

uno Communications
t: 0333 773 7700
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host
Standard User 23Prince
(fountain of knowledge) Thu 14-Feb-19 15:06:50
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Re: Uno TTB


[re: uno] [link to this post]
 
In reply to a post by uno:
This applies to normal packages, but not the service the OP listed as that is a little different.

Any customer that was on the Jan 18 Special has already been contacted about their offer via email.

Matt


You are the only ISP I have ever known that actively seems to refuse to want to know why a lot of the UK can not be your customers due to inaccurate BT databases

Well played
Standard User professor973
(knowledge is power) Sat 16-Feb-19 09:38:53
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Re: Uno TTB


[re: 23Prince] [link to this post]
 
The databases are accurate and work perfectly well for all other ISPs. I expect their site software has a special filter to aid their positive reviews!

Edited by professor973 (Sat 16-Feb-19 09:42:23)

Standard User 23Prince
(fountain of knowledge) Sat 16-Feb-19 19:55:22
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Re: Uno TTB *DELETED*


[re: professor973] [link to this post]
 
Post deleted by seb
Standard User broadband66
(knowledge is power) Sun 17-Feb-19 09:25:56
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Re: Uno TTB


[re: 23Prince] [link to this post]
 
" for all other ISPs"

OTHER being the operative word.

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
Standard User RobertoS
(elder) Sun 17-Feb-19 10:48:30
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Re: Uno TTB


[re: 23Prince] [link to this post]
 
The problem, whatever it is, obviously isnít going to get fixed for the half dozen or fewer people we know are affected. Itís getting boring when it is brought up every time this ISP is mentioned. It is nothing whatsoever to do with the OPís question.

There is no doubt that uno is one of the better ISPs. This problem with their ordering system does not affect the quality of their service in any way. As those who have been on it have testified. All the OP is worried about is keeping his special offer price, and uno have replied here about that.

Three more of their apparently contented users have also posted in this thread, addressing the OPís question. I shall continue to recommend them when I consider them appropriate. As most requests seem to be for unlimited data at prices below the published ones for Plusnet and TalkTalk that is less often than I would like.

Please can those who in the past have found the ordering system rejects them for whatever reason just give it a rest? Permanently. It looks like it ainít gonna change! Though maybe there is a system update coming, suggested earlier in the thread. However even if there is there has been no suggestion this ďcomputer says noĒ problem will be addressed by it.

Continued griping from two or three affected, who as I read it have no longer have any intention of joining them anyway even if they could, just messes up a large number of unrelated normal enquiries or requests for help. Such as this thread.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
If you never think of anything off the wall, you'll never think of anything original.
Standard User 23Prince
(fountain of knowledge) Sun 17-Feb-19 13:30:25
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Re: Uno TTB


[re: RobertoS] [link to this post]
 
Fair enough - but just for the record I would if I could. But I can't so it'll have to be one of the above. I might be one of a few but I have tried the postcode of every house I rent - all over the country from Cornwall to Glasgow and not one can get it - so it's actually more than 2 or 3 people.

Personally if they can't be arsed to sort their database out - then it is a perfect example of the support - or lack of I would get anyway - so that in itself solves that one

I'l shut up about it anyway - fair comment

Edit - even a house I own in Sheffield which is less than a mile away as the crow flies from UNO can't get it and neither can a company directly next door - who are on the same exchange! (I think the office is just a postal address anyway as they use a 0203 code on their lines anyway)

What a joke.

Edited by 23Prince (Sun 17-Feb-19 13:35:34)

Standard User gary333
(learned) Mon 18-Feb-19 14:30:49
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Re: Uno TTB


[re: 23Prince] [link to this post]
 
I checked my parents number. They have Now TV Broadband. The cabinet they are connected to is two houses away from the FTTC cabinet so they can get the full speed (although as they are tight, they only have ADSL).

For their number it comes up with the error you say on Uno. I then checked the number on the Openreach DSL checker and it has a similar error.

I then tried my uncles BT line. His comes up fine on both Uno and Openreach. Both houses are in the same village but on different cabinets.
Standard User broadband66
(knowledge is power) Mon 18-Feb-19 15:45:42
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Re: Uno TTB


[re: 23Prince] [link to this post]
 
Maybe their system knows who you are and just doesn't want the agro.

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
Standard User 23Prince
(fountain of knowledge) Mon 18-Feb-19 21:32:12
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Re: Uno TTB


[re: broadband66] [link to this post]
 
In reply to a post by broadband66:
Maybe their system knows who you are and just doesn't want the agro.


Is that the best you got? such a shame.
Standard User 23Prince
(fountain of knowledge) Mon 18-Feb-19 21:32:49
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Re: Uno TTB


[re: gary333] [link to this post]
 
it is a shame but as others have said - they seem to be happy this way - so best of luck to them.
Standard User broadband66
(knowledge is power) Tue 19-Feb-19 09:47:25
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Re: Uno TTB


[re: 23Prince] [link to this post]
 
In the past you have boasted about using many GB's per day and also moaned constantly about all sorts of issues. Recently you've been helpful.

As an aside:

"such" at the start of a sentence is "Such".

"You got" is an Americanism. It should be "you've got"

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
Standard User 23Prince
(fountain of knowledge) Tue 19-Feb-19 11:11:06
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Re: Uno TTB


[re: broadband66] [link to this post]
 
try harder, none of what you said matters, which is usual for 100% of your posts smile
Standard User broadband66
(knowledge is power) Wed 20-Feb-19 17:47:17
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Re: Uno TTB


[re: 23Prince] [link to this post]
 
Should be Try and not try. The start of a compliment begins with a big letter.

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
Standard User 23Prince
(fountain of knowledge) Wed 20-Feb-19 21:37:04
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Re: Uno TTB


[re: broadband66] [link to this post]
 
Boring!

Move on..
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