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Standard User risk_reversal
(experienced) Wed 02-Jan-19 10:21:14
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Uno TTB


[link to this post]
 
A question for Matt (or other) at UNO.

Am currently on TTB Fibre Pro. I took out this plan in Jan 2018 when the special offer was on. This was a 12 months plan.

As this plan is about to finish, I was wondering what happens next ie do I automatically get rolled over to the 1 month or 12 month contract?

Tried to speak to someone at your office but that person could not help or transfer me to anyone who could help, nor could she tell me to which dept I should be sending a ticket to.

I presume that there is no TTB special on this year.

Can someone at Uno provide me with some clarity please

Happy new Year

Edited by risk_reversal (Wed 02-Jan-19 10:21:59)

Standard User 23Prince
(fountain of knowledge) Wed 02-Jan-19 15:51:20
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Re: Uno TTB


[re: risk_reversal] [link to this post]
 
one of the lucky people who can actually get u
UNO!? it's not just a myth then!?
Standard User PhilipD
(experienced) Wed 02-Jan-19 16:10:37
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Re: Uno TTB


[re: 23Prince] [link to this post]
 
Hi

I'm with them also, they are real smile. I have read a few people have struggled to get their service.

To the OP and what will happen, you will almost certainly change over to a monthly rolling contract, I'm sure it will all be come clear when you get your next invoice for the month ahead. I suspect you will get charged per month at the worst case, whatever their currently monthly cost is for the same service if you were joining now as a new customer. If you are lucky it may just carry on the same.

Regards

Phil


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Standard User derekdel
(committed) Wed 02-Jan-19 17:39:43
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Re: Uno TTB


[re: risk_reversal] [link to this post]
 
It goes onto a rolling monthly contract. My contract did anyway. Never had a problem with them at all and they are very approachable.

Only problem I ever have is my dinosaur of an exchange struggling with the lack of capacity
Standard User risk_reversal
(experienced) Wed 02-Jan-19 19:11:24
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Re: Uno TTB


[re: derekdel] [link to this post]
 
Many thanks for the info

In reply to a post by derekdel:
It goes onto a rolling monthly contract. My contract did anyway.

At what rate was your new rolling monthly contract set. The old one that you took out or the new one ie the one currently on their website? Or is it going to be a lucky dip?

Cheers
Standard User derekdel
(committed) Fri 04-Jan-19 17:56:31
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Re: Uno TTB


[re: risk_reversal] [link to this post]
 
Unless there is a discount or end of term price change it will stay the same.
No doubt Matt will keep you right.
Standard User broadband66
(knowledge is power) Sat 05-Jan-19 15:29:40
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Re: Uno TTB


[re: derekdel] [link to this post]
 
May go on to a "standard charge", usually dearer.

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
Standard User rivageeza
(learned) Thu 14-Feb-19 08:31:30
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Re: Uno TTB


[re: broadband66] [link to this post]
 
I called yesterday about this.

Once you are out of the 12 month contract, you move onto the 1 month rolling contract and pay the increased price.
They do not currently have a system in place to allow users to move back onto the 12 month cheaper contract, however was advised to call back mid march and they should have this system in place.
Standard User uno
(knowledge is power) Thu 14-Feb-19 10:45:40
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Re: Uno TTB


[re: rivageeza] [link to this post]
 
This applies to normal packages, but not the service the OP listed as that is a little different.

Any customer that was on the Jan 18 Special has already been contacted about their offer via email.

Matt

uno Communications
t: 0333 773 7700
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host
Standard User 23Prince
(fountain of knowledge) Thu 14-Feb-19 15:06:50
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Re: Uno TTB


[re: uno] [link to this post]
 
In reply to a post by uno:
This applies to normal packages, but not the service the OP listed as that is a little different.

Any customer that was on the Jan 18 Special has already been contacted about their offer via email.

Matt


You are the only ISP I have ever known that actively seems to refuse to want to know why a lot of the UK can not be your customers due to inaccurate BT databases

Well played
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