Toob FTTP in Southampton

Does anyone on here have any experience with Toob FTTP in Southampton? It looks like it'll be available soon in my area. Do they use CGNAT or do we get a public IPv4 address? Can we get a static IP? Do they support IPv6?

I've tried the sales line but can' get past the "coming to you soon" script.

Edited by ionic (Mon 15-Feb-21 14:35:41)

Sorry about the late reply -- only just noticed the question.

I have toob. They do not use CGNAT -- thank goodness. You get a public IP address.
They don't provide static IP addresses, but they do give a sticky dynamic address. [Mine's been stable despite reboots, and the two recent overnight network maintenance events].

As for IPv6 -- not sure, as I haven't bothered to set up my system to use it.

As for tech questions in general, I found sending an email to [email protected] worked.

From my experience of their service -- it is scarily fast.
I'm not used to Linux Install images appearing so quickly.

all the best
Lawrence

It looks like Toob do CGNAT on IPv4 addresses now. I'm waiting for their conformation but it explains why my port forwarding has stopped working all of a sudden.

They do offer a static IP for £8/month however....lol.

Yeap. And all my stuff has now broken Thanks for letting me know.

In reply to a post by digitalface:

It looks like Toob do CGNAT on IPv4 addresses now. I'm waiting for their conformation but it explains why my port forwarding has stopped working all of a sudden.

Frustrating but not surprising, as Toob are just starting to build in my town. Not surprising as these smaller ISPs won't be able to get the IPv4 blocks.

Don't suppose they do IPv6 at all ?

Yes they have IPv6.

That is good to know. Thanks!

Yep they've confirmed it to me now - CGNAT is in use due to IPv4 depletion. I've no idea about how to use IPv6 for my remote access needs so will have to read up on it.

I had the same problem. All my ip forwarding just stopped working over night, thought it was a issue my end. Then noticed a ip change but it was a odd address.

Called toob and they said CGNat had been turned on. Nice of them to let us know.

The easiest way to get it working again is the £8 static IP. I couldn't find anything in the terms about them doing this kinda thing.

If i had know i probably would have stayed with my previous provider making it £33 per month with the Static IP.

Dont suppose anyone has found a way around it? there are options but still means spending out more money. There is Ngrok which works for web pages but didnt work very well with a media server.

The other option is VPS with a VPN tunnel.

£8 per month for a static IP? That's quite steep.

If you just need remote access then I would look at OpenVPN Cloud or ZeroTier, both of which have free plans for sort of usage you're likely to require as a home user.

I run a Plex server amongst other things and considered configuring it to use IPv6 but then read a lot of clients (Roku as an example) don't support IPv6 and neither do some of the larger ISP's (Vrgin Media). So I'll probably be biting the bullet and paying the £8 for a 'static' or non-cgnatted IP to save the headache. At £33/month (£37 after 18 months) it's still not a bad price in fairness.

I had a little moan on FB and got this reply.

Hello

In order for port forwarding to work, you'll need a static IP address. Our customer care team will be happy to arrange this for you completely free of charge for your first 6 months (and then £8 per month thereafter).

Please feel free to give us a call on 0800 368 9458 and we'll set this up for you.

Kind regards,
Zoe

Fair play mate

Useful thread. I recently twigged that it was the CGNAT breaking all my stuff here. Quite annoying as when I started with the service it wasn't in place.

I phoned customer services to ask them to do something about it but they completely refused to accept that introducing CGNAT (with no notice) constituted a major change to the provided service.

I'm in the unenviable position now of having to pay £8 a month more to get back to the level of service that I had when I first signed up, and because of the long contract length don't even have an option to cancel.

It's a shame, as the service was really easy to recommend before they nerfed it.

Edited by putty_thing (Fri 18-Nov-22 19:22:24)

I would go down the complaint route with Toob and then escalate to ADR and state that the resolution to your problem would be a public IP for the same price you're paying now, but at the same time I'd look at https://tailscale.com/blog/introducing-tailscale-fun... which is a reverse proxy.

To update on this I've asked them to go ahead on the static IP so that I can have working Internet again. Strongly worded letter writing in progress.

All the usual stuff improved, but one strange thing: I've been troubleshooting slow Google assistant responses for months thinking it was the wireless or IPv6. As soon as the static IP* was enabled the response times went back to normal.

Rate limiting perhaps from the Google end? Either way not great and another strike against Toob's reasoning that CGNAT is only a problem because of my 'non-standard usage' rather than just generally bad.


* For future generations: this is provided via DHCP

Edited by putty_thing (Sun 27-Nov-22 18:17:31)

Looking into it some more, I was using Google public DNS and that may have been where the rate limiting* was coming in, causing the slowness: https://developers.google.com/speed/public-dns/docs/isp

* 1500 QPS per source IP per the document.

Edited by putty_thing (Sun 27-Nov-22 18:31:25)

Out of interest does anyone know what public IP range are Toob using for CGNAT at the moment, is it the one starting 145.40 or 45.13? Also how are they handling the WAN side of the link on a consumer conneciton? Is it using RFC1918 addresses or RFC 5737 shared address space (100.64.0.0/10)

I took them up on a static IP as soon as it was available as it was worth it to me so missed the great CGNAT debacle.

Edited by ionic (Mon 05-Dec-22 12:04:01)

In reply to a post by ionic:

Out of interest does anyone know what public IP range are Toob using for CGNAT at the moment, is it the one starting 145.40 or 45.13? Also how are they handling the WAN side of the link on a consumer conneciton? Is it using RFC1918 addresses or RFC 5737 shared address space (100.64.0.0/10)

From memory I saw a 145.40 address on the WAN interface while in the CGNAT pool.

Edited by putty_thing (Wed 07-Dec-22 11:42:55)

Family member signed up for Toob, pfsense is the planned firewall / router. Do we know what the assigned IPV6 delegated prefix needs to be set to on the WAN interface?

It's a /56