Yes, I opened a regular support case, and subsequently e-mailed [email protected].

I first noticed this on 22nd of Sept, but it's entirely possible it had been there for a few days prior to that. We had full outages on the evenings of 19th Sept and 25th Sept, and I'm wondering whether this is in some way related (eg they fixed one link but another is still broken or something).

Great, thanks. I've just raised a ticket and requested to be added to the parent case. Lets see how that goes!

For what it's worth, we've not had any outages for some time. I have my networking kit on a UPS so even if the power goes, which it does more often than the broadband, my connection will stay up. In fact, the only two outages I can remember were both where some dimwit chopped through the fibre somewhere. It's been exceptionally resilient other than that.

Paul

In reply to a post by KryptonKid:

Plus I don't have any of the Linksys nodes anymore and I know they'll ask for me to connect one, for them to do any diagnostics if it ever got that far.

I see plenty of the Gigaclear Linksys devices on eBay, I was under the impression they want the hardware back at the end of a contract. https://gigaclear.com/repairs-and-replacements

In reply to a post by clmfsh:

I see plenty of the Gigaclear Linksys devices on eBay, I was under the impression they want the hardware back at the end of a contract. https://gigaclear.com/repairs-and-replacements

That looks to be the case, doesn't it.

After the last renewal and all their partners coming in at a higher cost than using GC directly, I'm in no doubt I'll keep renewing with them. I'll certainly not be going back to the FTTC service. I did call I could to get off that!

Also, my initial install was a little, off script. I'm not convinced GC HQ would even know I was given any nodes, let alone how many.

Paul

I'm told my case has been escalated to tier 2 and also tier 3 support, so hopefully the right eyes are on it now.

In reply to a post by ah123:

I'm told my case has been escalated to tier 2 and also tier 3 support, so hopefully the right eyes are on it now.

Good news and thanks for keeping us updated. Fingers crossed.

Paul

Completely unrelated but my neighbour had a service installed and the service was advertised as having two mesh nodes but only one was installed, I've raised this a few times with CS to no useful response.

I don't have any of mine either, they stopped working at some point during 2020 and I couldn't get hold of them to replace or fix so I binned them.

It is happening again, it is so slow that some websites just don't open at all. Do you have any reference number we can use when calling up GC?

Really bad tonight, over 20% packet loss. Hopefully the more people that moan the quicker GC fix the issue.

If GC just came back and said "Yes we have an issue, is not going to be fixed for a couple weeks but we are on the case" I'd respect them for the honesty. Better than telling me to restart my router.

I've just gone back to my contact to ask if there's a ref I can give everyone here so we can all get this resolved quicker.