In reply to a post by witchunt:

As the end user accepted the resolution it went nowhere.

I'm in the South East, and have Virginmedia cable 1 gig (no Openreach full fibre options here, or any alt provider). I have not noticed any impact to services. At my client they have 500Mbps BT. We have been downloading 7.5TB of data (the client has got me on the side, migrating their cloud drive to a different provider - I say yes to this sort of thing if they do it directly as a 'contractor' with me, easy cash). Not noticed any notable impact on the downloading between Microsoft and Google drives. After a failed longish relationship I now find myself with someone fairly new, who has Sky - they claim they pay for 150Mbps, but I get 800+ (so suspect they are really paying for 900). We have done general streaming (4K Netflix) & Sky Glass downloads (several GB) without any notable impact.

I have no idea specifically where the wider issue is impacting - so it could be totally irrelevant. Else, perhaps "Zzoomm" lack a degrees of redundancy.

I haven't posted in here for a while, but zyborg47, you've always helped me out (over a long time) + in my mind, you share a lot of valuable info. I'm surprised to hear you of all people, given your background, had a mystery issue and didn't get to the bottom of it. It just goes to show, at times, Openreach is a mystery to us all! I've had quite a few instances over the years where my lines been a nightmare and despite non-stop visits by Openreach and agreement (with them noting 300+ drops on their tablet on one visit in a day), the root cause didn't get resolved. These long running problems all either fixed themselves or I changed technology (e.g. from ADSL2+ to VDSL) OR I relocated.

I feel there is less of reoccurrence of these sorts of issues nowadays, although I only have my own experience.

Anyways, in your shoes, raise complaint and ask for compensation. Irrespective of root cause, getting free stuff feels nice.

+ I'm enjoying reading your recent posts, has been a while since I spent an hour on here. I noted the tone of some people here was on a downward spiral when I last spent time here. Not that it personally offends me, or that I care, rather - when faced with bs, I spark up a wildfire back. I haven't done that on my tech related forums over the year's, so just stepped backward. Lets see if anything triggers me.

Edited by ukhardy07 (Sun 03-Sep-23 01:01:37)

In reply to a post by PCJM40:

Openreach should have hung around and resolved the issue, highly likely the Openreach engineer didn't have a clue how to fix it so closed the fault call as 3rd party issue. This is really poor from Openreach.

i had three of them come over the week or so as far as i remember, I remember the last one being a woman, and she said they have checked the cabinet and had the same problem there where my line was. Which means it was a problem at the cabinet and not at the house. Even their own equipment would not sync, which I thought was strange.

Anyway, it makes no difference now, I am not connected to it any more and at some point they did sort it out as the Zyxel worked again when I decided to give it a go. But it all started with the phone line going dead.

it was at the end of 2017, I found this in a email they sent me.


I've discussed this with our products team. As it looks like there may be a compatibility issue between the Hub One and the cabinet you're connected to, we're sending you a different type of fibre router. It'll be a ZyXEL.

so a while back, strangely it happened not long after I recontracted if I remember correctly

@ ukhardy07, cheers for that.
I don;t have a problem now, I changed to Zzoomm a couple of months ago, I must admit it did take some thinking about as I was fine with FTTC, but Zzoomm offered me 500Mb/s for £24, which was better than what Plusnet was offering me for FTTC and FTTP.
I had a few reasons for not wanting to change, the main one was the hassle in having FTTP installed, to be honest they were pretty good, even if she did struggle to drill a hole in the wall But everyone has problems with that. I did notice this morning when I went out that one of the screws holding the splice box on the wall is coming out of the wall, Anyway, the slow-down I had for a couple of days was a network problem, and it has been sorted and hopefully will not happen again, but technology at the end of the day, things do go wrong. I must be getting milder in my old age

As for Virgin, not available here and even if they were, i don't think I would have gone to them. I would have stayed where i was or or find another provider that offers FTTC for a good price.

But it is doen, I am now on superfast FTTP, even if I don't really need it. i pay for 500Mb/s, but get a bit over.



The few people I know personally that are using Zzoomm seems to get a bit over what they are paying for, I don;t how it works, I presume the speed is controlled via the ONT.

anyway, thanks for the kind words.
Hope you are well

Vectoring brought with it quite a few compatibility issues with 3rd party hardware

I swapped to FTTP with ZZOOMM a few weeks ago from the my old Sky broadband after they started to install the cables this summer in my area (Bewdley, Worcestershire).

After a few weeks of problems (the main fibre cable in the street seemed to be damaged) I'm now on > 500Mb from my old 40Mb.

It was all good until today and I have no internet connection. Rang ZZOOMM and they state there has been a national incident that is being resolved. Anyone else having issues?

This issue was resolved the following day.

However I now have no internet connection again starting on 5th October and still nothing today.
Twice in a matter of weeks. When its working its great but reliability is such a key issue and I'm losing confidence.

In reply to a post by AxiD68:

I now have no internet connection again starting on 5th October and still nothing today.

Is the issue isolated to you, your local community or widespread?

In reply to a post by FibreBubble:

My hunch is that fibre local loops will not be as reliable as it is forecast to be.

But on the flip side, as any break will impact many customers at the same time, its going to get fixed faster without the customer needing to push for a resolution.

Unless its a single PON break and you are the only customer, which is possibly the problem from the latest poster.

So going forward once the network is busy, they're not going to sit and twiddle their thumbs on a problem as its impacting too many customers.

Edited by alexatkin (Fri 06-Oct-23 23:47:29)

In reply to a post by alexatkin:

But on the flip side, as any break will impact many customers at the same time, its going to get fixed faster without the customer needing to push for a resolution.

Unless its a single PON break and you are the only customer, which is possibly the problem from the latest poster.

So going forward once the network is busy, they're not going to sit and twiddle their thumbs on a problem as its impacting too many customers.

The last couple of times they have had problems, it has affected other providers as well.
Seems ok at the moment and have been now for a few days, let's hope it stays like it.

i had a letter yesterday saying they have increased the amount for recommending them to other people. Gone from £50 to £75, for the new customer the one that recommended them.
I am still not ready to do that, need to have a couple of months with no problems at least.