In reply to a post by Burt99:

I also have at least one neighbour (using BT as an ISP and therefore Openreach) who had his broadband fail for the same interval.

Your area had an Openreach MSO (Major Service Outage) (Ref: IMT108170) that started on 05/10/2022 11:25:58. You raised this with us and we tested the circuit at 5 Oct 2022 11:56

We retested the circuit at:

5 Oct 2022 19:54
6 Oct 2022 07:06
6 Oct 2022 08:18 (We spoke to BT Wholesale to get clarity of outage)
7 Oct 2022 09:24
8 Oct 2022 12:21
10 Oct 2022 09:59
10 Oct 2022 13:25
10 Oct 2022 16:34
11 Oct 2022 08:57
12 Oct 2022 11:21
13 Oct 2022 15:50

On each occasion the MSO remained open and in place. Service was restored at 13 Oct 2022 16:54

14/10/2022 09:12 We applied credits for loss of service to your account.

Whilst I understand your frustration at the length of outage, this was due to Openreach and not Aquiss. Within 30 minutes of you informing us of the issue, your circuit outage was tested and made aware to us. We continued on a regular basis to retest and check for your circuit to be restored. Once restored credits were applied. If we could have done anything better, then new ideas are always welcome. We have already made further improvements to fault recovery journeys, since October, across the business.

this was not the other five day outage between the 22nd and 25th of (July?) that you refer to.

I personally make that 3 days. This was linked to Aquiss MSO, as listed on our network status page.