Home Telecom "take over" of NoOne Internet

I've been very happy with NoOne internet for the past 2 years as my City Fibre reseller.

As I understand it, their customer base has been bought by Home Telecom.

I've now had a renewal notice from Home Telecom, and the T&C's are considerably crappier than NoOne Internet's were (look like the standard "big player" T&C's - i.e. annual RPI price increases, and broadly we can do what we like with 30 days notice, will charge you for it, and you can't leave without paying termination fees ).

This is really sad - any advice on who's worth switching to (I'm on CityFibre in the Cambridge area).

In the meantime, it looks like I can not renew my contract and it will roll over on current terms with 30 days notice from either party - I expect Home Telecom will nobble this pretty quickly, so want to get ahead of the game.

Cheers

Jim

What is available in your area?

This is the problem with going for smaller providers, if they go belly up you can end up with anyone.

the sad thing is, most providers offer the same sort of T&C's, I am lucky with Zzoomm, I just signed up for another 12 months with no price increases, ok it have increased to what it was when I joined on an offer, it is the normal price now, and will stay that for 12 months.

Aquiss are on CityFibre and occupy the niche of "ISP that knows what they are doing" that Zen used to.

+1

+1

I have just come to the end of contract with IDnet. The 'do nothing' option is continue with current service and price but not under contract. This is actually a very good deal and better than they offer to newcomers (or what they promise in their T&C). I chose them because they offer 24/7/365 support. On the two times I have had to contact them they answer the phone promptly. In both cases they were aware of the dropout and already working on it. Fixed in less than 30 minutes. Always get very close to rated speed. With regards to being bought up by another company, they have been around for quite a few years and, although not as big as Zen, are quite well established. They seem to know what they are doing and put the customer first.

I think Giganet can provide a service on the City Fibre network, They do 12 month contracts with no in-contract price rises and the prices are good.

Giganet don't provide broadband direct anymore.

There availability check will take you to their partner website (Cuckoo)

True, I had forgotten that but a trip to https://www.giganet.uk/cityfibre/ should be enough to get started

Thanks all for the replies here. Digging into the CityFibre website and "Project Gigabit" provides a list of resellers for where I am in Cambridge... The list is:

- Vodafone (urgh!)
- TalkTalk (Hmmm..)
- Zen
- NoOne (still branded as this)
- Brillband
- Octaplus
- Cuckoo (where Giganet redirects to)
- Yayzi
- Brawband
- Idnet
- Fusion fibre
- A&A
- Fibrehop
- BeeBu

That's quite a list to wade through. Are there any "I wouldn't touch them with a barge pole" here? I guess I'm particularly interested in decent customer support when there's a problem - I think any provider can just sit there and do nothing if things are working OK!

Cheers

Jim