|
|
I've been very happy with NoOne internet for the past 2 years as my City Fibre reseller.
As I understand it, their customer base has been bought by Home Telecom.
I've now had a renewal notice from Home Telecom, and the T&C's are considerably crappier than NoOne Internet's were (look like the standard "big player" T&C's - i.e. annual RPI price increases, and broadly we can do what we like with 30 days notice, will charge you for it, and you can't leave without paying termination fees  ).
This is really sad - any advice on who's worth switching to (I'm on CityFibre in the Cambridge area).
In the meantime, it looks like I can not renew my contract and it will roll over on current terms with 30 days notice from either party - I expect Home Telecom will nobble this pretty quickly, so want to get ahead of the game.
Cheers
Jim
|
|
|
What is available in your area?
This is the problem with going for smaller providers, if they go belly up you can end up with anyone.
the sad thing is, most providers offer the same sort of T&C's, I am lucky with Zzoomm, I just signed up for another 12 months with no price increases, ok it have increased to what it was when I joined on an offer, it is the normal price now, and will stay that for 12 months.
Adrian
Desktop machines Mac mini pro with macOS Ventura, also pc Ryzen powered with windows something or other.
Zooming with Zzoomm FTTP,
|
|
|
|
Aquiss are on CityFibre and occupy the niche of "ISP that knows what they are doing" that Zen used to.
|
|
Register (or login) on our website and you will not see this ad.
|
|
|
+1
Capitalism is an obsession with money. Socialism is an obsession with other people's money. Konstantin Kisin
Connections: Pixel 6a on Three 4+ (LTE)/5G, OnePlus 8 Pro on EE in reserve. At home Three Mobile, with (Three)ZTE MC888 router giving 5G most of the time..
|
|
|
|
+1
|
|
|
|
I have just come to the end of contract with IDnet. The 'do nothing' option is continue with current service and price but not under contract. This is actually a very good deal and better than they offer to newcomers (or what they promise in their T&C). I chose them because they offer 24/7/365 support. On the two times I have had to contact them they answer the phone promptly. In both cases they were aware of the dropout and already working on it. Fixed in less than 30 minutes. Always get very close to rated speed. With regards to being bought up by another company, they have been around for quite a few years and, although not as big as Zen, are quite well established. They seem to know what they are doing and put the customer first.
|
|
|
|
I think Giganet can provide a service on the City Fibre network, They do 12 month contracts with no in-contract price rises and the prices are good.
|
|
|
|
Giganet don't provide broadband direct anymore.
There availability check will take you to their partner website (Cuckoo)
|
|
|
True, I had forgotten that but a trip to https://www.giganet.uk/cityfibre/ should be enough to get started
|
|
|
|
Thanks all for the replies here. Digging into the CityFibre website and "Project Gigabit" provides a list of resellers for where I am in Cambridge... The list is:
- Vodafone (urgh!)
- TalkTalk (Hmmm..)
- Zen
- NoOne (still branded as this)
- Brillband
- Octaplus
- Cuckoo (where Giganet redirects to)
- Yayzi
- Brawband
- Idnet
- Fusion fibre
- A&A
- Fibrehop
- BeeBu
That's quite a list to wade through. Are there any "I wouldn't touch them with a barge pole" here? I guess I'm particularly interested in decent customer support when there's a problem - I think any provider can just sit there and do nothing if things are working OK!
Cheers
Jim
|
|
|
I can save you the trouble....just visit www.aquiss.net 
The CF website is well out of date for providers (last updated in early 2023). We have banged on about it...for at least the past 12 months.
One thing CF are really good at is their comms (does my ironic comment come over well? )
Martin Pitt
Managing Director
Aquiss Limited
https://www.aquiss.net
SoGEA, FTTP, FTTH, Leased Lines, Telecoms and Hosting |
|
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
|
|
|
One thing CF are really good at is their comms They looked at how BT have done comms for decades and decided to replicate it.
|
|
|
|
Ah, thanks!
Jim
|
|
|
|
I'll second that.
I just had a fibre installation completed this morning. Done through Aquiss.
All good and up and running within a couple of hours.
For anyone that's interested, the engineer installed a Nokia ONT.
|
|
|
What going on
City Fibre 1200, Down 1000, Up 1000
City Fibre 2000, Down 1800, Up 900
City Fibre 2500, Down 2200, Up 2200
So why is the Upload lower on CF 2000 vs CF 1200?
https://www.aquiss.net/cityfibre-home-fttp-packages/
Edited with info about CF 2500
Edited by amiga_dude (Fri 23-Aug-24 14:23:53)
|
|
|
|
It says under each tier, it depends if you're on a GPON or XGS-PON network.
|
|
|
|
HomeTelecom bought up Infinics customer base on the MS3 network in the Humber and seem to be involved in a few of the others. They are effectively a billing agent and don't do anything network wise as its all MS3. My experience of Home Telecom hasn't been positive from a customer basis compared to Infinics but still better than VM when I was a customer of them.
|
|
|
It says under each tier, it depends if you're on a GPON or XGS-PON network.
Hopefully CF are long down the path of upgrading all to XGS-PON, as the press release was 2 years ago.
https://cityfibre.com/news/cityfibre-to-upgrade-all-...
24 years of broadband connectivity since 1999 trial - Live BQM
|
|
|
|
Just FYI,
Home Telecom have just phoned me (thought it might be spam, but it was a real person!).
They wanted to offer me an "upgrade" to my existing contract.
My existing contract is £29.99 per month from NoOne Internet before they got bought out - the latest email from Home Telecom offered me £34 per month for 24 months with annual increases in April - this was "a special thank you offer for being a loyal customer".
I told the guy I was happy on the monthy rolling extension contract - I believe they have to give me 30 days notice if they want to increase the price on this.
I guess I'll "roll on" until they decide I'm not worth it, then it's probably off to acquiss...
It seems all the offers I can see are more than £30 for FTTP these days - is this right?
Jim
|
|
|
It seems all the offers I can see are more than £30 for FTTP these days - is this right? What speeds?
We know that the organized workers of the country are our friends. As for the rest, they don’t matter a tinker’s cuss - Manny Shinwell
Connections: Pixel 9 on Three 4+ (LTE)/5G, Pixel 6a on EE in reserve. At home Three Mobile, with (Three)ZTE MC888 router giving 5G on a good day.
|
|
|
|
So NoOne is at Home now and it's not looking good,
|
|
|
|
😂👌
|
|
|
|
I'm on 160/160 FTTP at the moment.
I think Vodafone would offer me a deal to switch for less money, but I'm a bit loathe to take it.
Jim
|
|
|
|
To be fair, as long at I leave the original NoOne contract in place (which rolls on month by month), the terms are fine. The service is reliable at the moment.
The mistake is to "renew" onto any of the Home Telecom contracts, which are worse (in all respects as far as I can tell!).
They can give me 30 days notice, but haven't done yet.
Jim
|
|
|
There are some. I signed up early October to brsk 500/500. They've just wired up our estate, and now coupling that up to their trunk feed a mile away. Scheduled live here for the end of November.
150/150, 900/900 and 2000/2000 also available.
I assume it isn't available where you are, but they are joining up with Netomnia to increase coverage.
We know that the organized workers of the country are our friends. As for the rest, they don’t matter a tinker’s cuss - Manny Shinwell
Connections: Pixel 9 on Three 4+ (LTE)/5G, Pixel 6a on EE in reserve. At home Three Mobile, with (Three)ZTE MC888 router giving 5G on a good day.
|
|
|
Aquiss are on CityFibre and occupy the niche of "ISP that knows what they are doing" that Zen used to. Likewise IDNet 
---
Andrue Cope
Brackley, UK
|
|
|
sorted this out - so edited the post
Edited by leedsFTTPmate (Thu 09-Jan-25 16:13:12)
|
|
|
Aquiss are on CityFibre and occupy the niche of "ISP that knows what they are doing" that Zen used to. Likewise IDNet
That may be right but I am not so sure that the capability is helping domestic customers. I have certainly had the feeling over the last few months that they are stepping back from helping domestic customers and concentrating on business users. There are others who have posted here and on other outlets with the same view.
|
Pages in this thread: 
Print Thread
aquiss