Chances are when asked to provide an extra 20 or 30 minutes ( or even longer ) of work for ‘free’ , many Alt Net employees or contractors ( more so with contractors ) will decline to do work they are not getting paid to do, why would they ….so chances are a conversation along the lines of ‘ can you recover the Openreach wiring and sockets , I won’t ever use them again ‘ will be answered as ‘No , we can’t touch that ‘
A visiting Brsk engineer (replacing a faulty router) reckoned that our connection was iffy. Seemed fine to us - easily exceeding the 500/500 we pay for, but he said he would get another engineer out to sort it.
Twenty minutes later the new engineer arrived. He checked our end of the fibre, then went off to check up the pole.
Eventually he came back to tell us it was sorted and to collect the gizmo he'd left at our end.
He had spent at least an hour and a half sorting it out, some in a cherry picker up the pole, some presumably at the cabinet up the road.
I got the impression that there was no rush: the task was to get things right, not to finish quickly.