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AndyPandy
(fountain of knowledge) Wed 08-Jan-25 10:19:12

Hey!Broadband move from PPPoE to DHCP

[link to this post]

I just got an email informing me that I'll be moved from PPPoE to DHCP with a deadline of 3rd Feb to making the appropriate changes to my (personal) router.

I went ahead and changed it to DHCP, and it won't connect.

Anyone else had this email, and this issue?

Hey!Broadband 1Gb Fibre - Live BQM
Asus AC86U - Asuswrt Merlin

Pheasant
(eat-sleep-adslguide) Wed 08-Jan-25 12:22:06

Re: Hey!Broadband move from PPPoE to DHCP

[re: AndyPandy] [link to this post]

Maybe you need to call them up to change before the deadline.

amiga_dude
(member) Wed 08-Jan-25 12:48:04

Re: Hey!Broadband move from PPPoE to DHCP

[re: AndyPandy] [link to this post]

I assume that can reconnect for now using PPPoE, or has all gone pete tong.

I don't know but is VLan required on WAN.

In reply to a post by fortygreen:
They have said to let them know if my router has VLAN 10 AND DHCP

Some of common VLan's are
101, 201, 911

AndyPandy
(fountain of knowledge) Wed 08-Jan-25 12:50:45

Re: Hey!Broadband move from PPPoE to DHCP

[re: amiga_dude] [link to this post]

Yeah, working fine on PPPoE, but I'm assuming this will be turned off by the deadline.

The email specifies that no VLAN tagging is required.

After some googling it seems that ASUS routers (like mine) seem to have a hard time with WAN DHCP setups.

Hey!Broadband 1Gb Fibre - Live BQM
Asus AC86U - Asuswrt Merlin

AndyPandy
(fountain of knowledge) Wed 08-Jan-25 12:51:31

Re: Hey!Broadband move from PPPoE to DHCP

[re: Pheasant] [link to this post]

I'm emailed them, but not hopeful of a helpful reply!

Hey!Broadband 1Gb Fibre - Live BQM
Asus AC86U - Asuswrt Merlin

AndyPandy
(fountain of knowledge) Thu 09-Jan-25 10:56:15

Re: Hey!Broadband move from PPPoE to DHCP

[re: AndyPandy] [link to this post]

Little update. I tested with a laptop directly to the ONT, and it also doesn't get a DHCP address, so back to Hey!

Hey!Broadband 1Gb Fibre - Live BQM
Asus AC86U - Asuswrt Merlin

Henry8
(regular) Thu 09-Jan-25 11:14:23

Re: Hey!Broadband move from PPPoE to DHCP

[re: AndyPandy] [link to this post]

I had the same issue with no DHCP response from their end.
Hey "had to reset" something their end and all OK...

nofappingway
(member) Thu 09-Jan-25 11:33:36

Re: Hey!Broadband move from PPPoE to DHCP

[re: AndyPandy] [link to this post]

I got the email. I made the change to my Draytek and rebooted. It connected first time.

AndyPandy
(fountain of knowledge) Thu 09-Jan-25 11:36:42

Re: Hey!Broadband move from PPPoE to DHCP

[re: nofappingway] [link to this post]

Looks like I'm unlucky then! What area are you in?

Hey!Broadband 1Gb Fibre - Live BQM
Asus AC86U - Asuswrt Merlin

nofappingway
(member) Thu 09-Jan-25 11:39:26

Re: Hey!Broadband move from PPPoE to DHCP

[re: AndyPandy] [link to this post]

I'm in their Gerrards Cross build area. Ironically their TP Link Archer router (in bridge mode) hung this morning and I had to reset it. Whilst it had an uptime of >6 months and was probably due a reboot, it was highly coincidental with their move to DHCP 24hrs prior.

I have noticed slightly lower latency though. Like 1ms lower.

Edited by nofappingway (Thu 09-Jan-25 11:40:12)

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