GiffGaff fibre

Hi, Recently discovered giffgaff 200mb is available on the Virgin fibre to our house. We're still with Sky on 65mb. I didn't use Virgin as I didn't like all negative comments or that it would be a monopoly once I moved. So can anyone advise if giffgaff is a good move on reliability, speed, service. Pete

Giffgaff ISP is only available on nexfibre FTTP network, rather than the old VirginMedia TV coax.

I think its very new, see the main site news, or ISPreview for when they launched.

As noted by the previous poster, GiffGaff is using Nexfibre infrastructure, same as VM. However where VM use the Hub 5X (no modem mode), GiffGaff install a separate ONT and allow the use of 3rd party Routers. I can't see any reason why it wouldn't be a great service as Nexfibre are the infrastructure supplier.

Edited by Adduxi (Tue 25-Nov-25 10:17:57)

Why don't you have a look here https://community.giffgaff.com/t/broadband

You can always ask the community as well

Thanks for the 3 replies above. The Virgin cable is only a year old and not the old version. It just seems unusual that they've not promoted the service although we are in an area where they're prioritising it. I'll look on the GiffGaff community for answers as suggested.

In reply to a post by peteadsl:

Thanks for the 3 replies above. The Virgin cable is only a year old and not the old version. It just seems unusual that they've not promoted the service although we are in an area where they're prioritising it. I'll look on the GiffGaff community for answers as suggested.

Whilst it looks like “virgin cable” it is actually Nexfibre; where Nexfibre used Virgin Media’s team to install as VM own about 50% of Nexfibre. Its an open network allowing other ISPs to sell over it, but only VM and Giffgaff are on the network today. (In theory others can join). Quite different to the original coax areas of Virgin Media coax cable TV that was installed in the 1990s.

Use the Thinkbroadband map to see the relative coverage of the Nexfibre and Virgin Media’s old coax DOCSIS technology. The only good thing about DOCSIS is it can go 1Gbps speeds, but it is end of the road and VM are at work to replace, separate to Nexfibre.


https://www.nexfibre.co.uk/

https://en.wikipedia.org/wiki/Nexfibre

Edited by jchamier (Tue 25-Nov-25 19:56:44)

I realise it’s a long time since posted but making this reply to help any others looking at Giffgaff.

I’ve been piloting it since the summer and it has been working fine. I had the 500Mbit package initially then swapped to 200Mbit.

No outages or issues in 6 months. Install was painless and I like having a separate ONT and router (which you don’t get with the equivalent service from Virgin.

In reply to a post by Kr1s69:

No outages or issues in 6 months. Install was painless and I like having a separate ONT and router (which you don’t get with the equivalent service from Virgin.

Is this your own Router, or the one GiffGaff supply? Or can you even use another 3rd party router?

In reply to a post by Adduxi:

In reply to a post by Kr1s69:

No outages or issues in 6 months. Install was painless and I like having a separate ONT and router (which you don’t get with the equivalent service from Virgin.

Is this your own Router, or the one GiffGaff supply? Or can you even use another 3rd party router?

Using a unifi UDM SE on my giffgaff connection. Using the line as a backup to my cityfibre 2.3gb primary.

No issues with GiffGaff works really well. And no downtime or problems as of yet,

It comes with an ONT and a separate eero router.

I used that initially before replacing the eero with my existing UniFi router.

By using an ONT it makes it easy (like an openreach service) to use your own router.

Did you need any login credentials to use your own ONT or have to clon the MAC address of the Eero ?

Just set the VLAN to 911, no need to clone the MAC.