Cloudscape soGEA

Had some trouble a while back with packet loss. Since then my line has been changed to SoGEA as I got rid of the phone line in September. I have a Sam knows white box which is showing 186 disconnects in the past month (only 6 days without any)
It doesn’t seem to be impacting the broadband use too much, but then it’s not in constant use. The disconnects are generally a few seconds although some have been 2 minutes. We started having this problem before the telephone line was switched off and I was hoping it would be resolved. Anyone know what might be going on?

Do the router logs show the disconnects in the stats ? I would be surprised if the line were actually dropping sync, as you says “the disconnects are only a few seconds’. VDSL can’t drop, re-establish sync and re authenticate in only a few seconds.

What if you remove the SAM Knows box and run without that for a couple of days ? Just as part of the faulting process.

Do you have any line stats you can post on here ? SNR, sync rates, error rates etc. ?

Have you asked Cloudscape to test the line for you ?

Yes I have asked for the line to be tested.
For some reason the system log in the zylex router is completely blank.
Last time I had a problem it was suggested that it was something to do with merula. (I think)
I will wait for Cloudscapes comments.
Thanks

Have switch the log on at 6 this evening.

Log now says:
12 Oct 11 18:04:04 daemon info dhcpd dnsmasq-dhcp: sendLeaseMessageToESMD

There are 12 rows altogether, 4 say info, the rest say debug.

Not heard from Cloudscape yet

Haven’t found any line stats so far.

There’s been 7disconnections today totalling 5min 55s

I don’t actually understand the above though….

Cloudscape hasn’t found anything wrong.
The disconnects aren’t showing on my router or on the TBB graphs.
Last night samknows shows a 7 hour disconnect from around 22:30 but I was using the internet via WiFi without a problem.
Maybe it’s a fault with the white box, I’ve messaged then but no reply so far. 🤷‍♀️

In reply to a post by ploddo:

Last night samknows shows a 7 hour disconnect from around 22:30 but I was using the internet via WiFi without a problem.

Lose sleep over the white box, not over your internet connection. Better still, throw the white box away and don't lose any sleep.

I can help you with a self-hosted Python-based line monitoring quality and analysis script that is similar to BQM. It will run under Windows or Linux.

I’ll send you a PM later today, when I’m home, with details.