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fredfox
(experienced) Mon 26-Oct-26 18:46:09

Zen to Aquiss, cancel date from Zen, but no start date

[link to this post]

Hi

I'm moving from Zen to Aquiss (both on Cityfibre, same speed). Zen have emailed me my end date of the 27th October, but I've not got a start date from Aquiss yet.

I'm assuming there's nothing to worry about, and whenever the switchover happens tomorrow I'll just need to update my login details on the router, or should I have expected a confirmation start date for Aquiss?

I know I could raise a ticket, but if I can get away without asking them a daft question and someone over here has the answer, then great.

Thanks.

Pipex
Nildram
UKFSN
Be *
Xilo / Uno
Zen
BT
Now -> Zen (Cityfibre)

DFScale
(experienced) Mon 26-Oct-26 19:31:11

Re: Zen to Aquiss, cancel date from Zen, but no start date

[re: fredfox] [link to this post]

Raise the ticket. Aquiss are good at questions like this.

fredfox
(experienced) Mon 26-Oct-26 21:06:20

Re: Zen to Aquiss, cancel date from Zen, but no start date

[re: DFScale] [link to this post]

I did, and they are. All sorted. TBH, hadn't expected a response tonight.

Pipex
Nildram
UKFSN
Be *
Xilo / Uno
Zen
BT
Now -> Zen (Cityfibre)

aquiss
(isp) Tue 27-Oct-26 14:25:19

Re: Zen to Aquiss, cancel date from Zen, but no start date

[re: fredfox] [link to this post]

Hey Fredfox,

I can see that Jean replied to you at 21:04 last night and confirmed things.

I can also see you have now gone live with us and currently online smile

Martin Pitt
Managing Director

Aquiss Limited
https://www.aquiss.net

SoGEA, FTTP, FTTH, Leased Lines, Telecoms and Hosting

The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).

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