It seems that someone in support listened to my VM and has tweaked my downstream SNR, so that's rattling along at a nice high speed now. Many thanks to whoever did it.

RWJ

Anybody else have a break today (weds) from 1912 to 1915 or was it just me?

Also maybe it's just me again but according to the stats I seem to have used about double the amount of bandwidth that I would normally have used in ten days considering it's just been browsing, though I could be wrong

Edited by deleted (Wed 12-Feb-14 23:43:16)

In reply to a post by PaulComs:

Hi Baz

Please drop myself or DanComs a PM with your ticket numbers arnd query and we'll take a closer look for you.

Thanks,
Paul

Paul - I've sent you a PM. Connection has been unusable again tonight, until I rebooted the router twice. Hope you can help.

Thanks,
Baz.

In reply to a post by My_brain_hurts:

Anybody else have a break today (weds) from 1912 to 1915 or was it just me?

Also maybe it's just me again but according to the stats I seem to have used about double the amount of bandwidth that I would normally have used in ten days considering it's just been browsing, though I could be wrong

Mine went down at 14:12 but assumed that was connected to profile reset. Nothing since. Logs don't look out of the ordinary either.

Hi Paul,i have sent both yourself & Dan a pm on slow speed since being migrated over to Coms,any help i would most grateful.

Hi Alan,

P'M's received, thanks for dropping the details. Dan and the team are on the case and will update you asap.

Thanks,
Paul

Hi Baz

Thanks for the PM, Dan and the team are on the case. Hopefully we can get this resolved quickly.

Thanks,
Paul

Thanks for the feedback gog, hope everything is stable for you today.

Paul

Thank you for the positive feedback, it is appreciated. We are here to help. Most things we can resolve.
The quickest route as always is to call into the team however please do not hesitate to PM Dan or myself.

Please keep the queries coming as Dan and I are keeping a close eye on things.

Sort of. I notice that the line has dropped sometime overnight. But with the storms and everything, who knows what's been going on with my copper. Apart from that, the service has been nice and reliable and fast.

Richard