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Standard User Johnmcl7
(newbie) Sun 02-Aug-15 15:49:00
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Re: Coms Broadband migration to Timico


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
I wonder if Openreach are doing the batch job early and your accounts aren't fully set up to handle the result?


After reading here initially I was thinking it was just a coincidence as I'd expect the internet connection to be down completely if they'd started the migration early rather than the partial connection I have now but now I'm seeing several people posting with exactly the same issues and also being migrated on Tuesday it seems the two may be linked.

Thanks to all those posting by the way, I was pretty confident it wasn't an issue specific to my connection but it's useful to know others are in the same boat.

I've not been following the situation closely so apologies if I'm asking something obvious, what exactly is happening with Coms to Timico? Are they transferring people from one company to another or are we simply being moved from one network to another?
Standard User bobble_bob
(fountain of knowledge) Sun 02-Aug-15 15:52:57
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Re: Coms Broadband migration to Timico


[re: Johnmcl7] [link to this post]
 
If traceroutes are still going over Coms/enta then its a Coms issue and not a Timico or migration issue i would have thought. Probably just coincidence. Not the first time their network has given up
Standard User deleted
(deleted) Sun 02-Aug-15 16:05:13
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Re: Coms Broadband migration to Timico


[re: bobble_bob] [link to this post]
 
I don't have any connection since this morning.
I am scheduled to move over on 4th. My question is can I still cancel this and migrate to different ISP? Also as I am now on a month to month contract does anyone know what will happen with my contract now? Will get a new 12 month with timico or will stay on a month to month contract?
Thanks for any answers


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Standard User RobertoS
(elder) Sun 02-Aug-15 16:13:38
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Re: Coms Broadband migration to Timico


[re: deleted] [link to this post]
 
You will still be on your existing one month, with no changes to your contract. Neil stated this a few days back.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
Standard User deleted
(deleted) Sun 02-Aug-15 16:32:58
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Re: Coms Broadband migration to Timico


[re: RobertoS] [link to this post]
 
For anyone who needs to access an unavailable web site, try using TOR browser. Every site I have tried is working via TOR. My guess would be, if you used a VPN and could access it, then you should be good too.
Accessible from TOR Project downloads
Standard User deleted
(deleted) Sun 02-Aug-15 17:19:53
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Re: Coms Broadband migration to Timico


[re: deleted] [link to this post]
 
Hi everyone

We're aware of a problem that is affecting potentially several hundred customers. Our Tech support teams trying to diagnose the issue. Lines definitely have not migrated early. The symptoms are the line is in synch but some (indeed much) of the internet is not accessible.

Quick question to anyone affected today - are you on TalkTalk lines?
We've had around 40 customers call into Timico Tech support today and all have had TalkTalk lines but we can't see an issue from the TalkTalk end so think it is something elsewhere in the old Coms network.
Standard User deleted
(deleted) Sun 02-Aug-15 17:21:02
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Re: Coms Broadband migration to Timico


[re: deleted] [link to this post]
 
Hi there

If you're currently on a monthly contract you'll stay exactly as-is. No-one's contract will restart and no new minimum terms as a result of migrating the network onto Timico.
Standard User RobertoS
(elder) Sun 02-Aug-15 17:23:19
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Re: Coms Broadband migration to Timico


[re: deleted] [link to this post]
 
My post re possible early migration edited. Thanks Neil.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
Standard User deleted
(deleted) Sun 02-Aug-15 17:23:38
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Re: Coms Broadband migration to Timico


[re: deleted] [link to this post]
 
In reply to a post by Neil_A:
Quick question to anyone affected today - are you on TalkTalk lines?
Nope, I've had this problem since around 7am and I'm on a BT line
Standard User bobble_bob
(fountain of knowledge) Sun 02-Aug-15 17:31:04
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Re: Coms Broadband migration to Timico


[re: deleted] [link to this post]
 
This did happen before when i was on Coms. Turns out it was an Enta issue
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