In reply to a post by mlmclaren:

So I've spoken with Adam Fullalove today, he has advised that they are currently not processing FTTC > FTTC as they have hit a snag with a connection that has gone live but is unable to get connected ...

By "not processing" do you mean just new orders, or also current orders that were started as straight FTTC->FTTC migrations? Have sent e-mail to Pulse8 tonight but wondered if you knew?

talktalk or pulse8 are doing something wrong then.

As I did FTTC > FTTC to sky GEA fine.

Also he may have hit a snag, but how many others worked? I guess we need to wait for ignition to post how he got on.

Edited by Chrysalis (Mon 24-Aug-15 23:07:06)

In reply to a post by Spud2003:

In reply to a post by mlmclaren:

So I've spoken with Adam Fullalove today, he has advised that they are currently not processing FTTC > FTTC as they have hit a snag with a connection that has gone live but is unable to get connected ...

By "not processing" do you mean just new orders, or also current orders that were started as straight FTTC->FTTC migrations? Have sent e-mail to Pulse8 tonight but wondered if you knew?

I was told that there was a queue of delayed orders!

Sounds like an issue with authentication between TT and Openreach GEA

Edited by mlmclaren (Mon 24-Aug-15 23:28:42)

Just to clarify the situation from an e-mail I've had from them ... basically they had one(I assume others had been OK) order that went through fine then dropped after an outage at the exchange so they are trying to get to the bottom of that issue with Openreach and TalkTalk. My FTTC->FTTC migration is apparently on track ...

OK, cheers for the update... keep us in the loop!

My migration takes place on Friday, so not long to wait ...

Plusnet appear to struggle with the concept of migration.

When we moved our ADSL to them in 2013 we had to phone them as they hadn't enabled our credentials on their system, causing unnecessary downtime. They weren't planning on adding them until the following day.

They have done it again. We are due to migrate away this afternoon. They have disabled our credentials and disconnected us already. More unnecessary downtime.

Alongside the absurdly high final bill for a customer out of contract not happy.

I was prepared for half an for of downtime, perhaps an hour, while the plumbing was done, they have ensured this won't happen.

I have never had a party in a migration disconnect me like this. A complaint is going straight to the top.

happened to me also, I got booted from ppp close to midnight on my migration day. Luckily if I remember right openreach did the work fairly early in the day so I wasnt down all day.

Also like yourself when migrating to plusnet suffered the late activation plusnet side.

Same with me, account wasn't activated when I migrated in and and I had to call them. When I left they cut me off just after midnight on the day of migration, my account didn't get moved to TalkTalk for another 12 hours. They then cancelled my direct debit before taking the final payment and sent me an email saying it was my fault they couldn't collect it.