If no DSL light, looks like Openreach may not have got you properly connected. As a matter of interest, is this a new line, or was the broadband switched from another supplier, as some switching combinations can be problematic.

It's a brand new line so to speak (new number etc) as I was with VM before and my old BT line was dead for 2 years or more so they re-activated it, added a brand new faceplate, checked the line for dial tone, checked the cabinet etc and said it all looks ok.

Edited by deleted (Mon 04-Jan-16 22:45:29)

When mine was installed, the engineer tested the installation at the master socket. He was able to tell me there and then that I was hooking up at 74Mbps. Drop Pulse8 an email. They might even get back at this hour. They do sometimes.

The BT OR engineer should connect his tester up to the master socket and be able to tell you your max line speed. I remember mine doing the same thing and the line syncs pretty much where he said it would, give or take a bit.

Dropped pulse8 an email this morning as wanted to give it a bit more time to see if it connects so will wait for a response.

Many thanks for the help as well I definitely appreciate it.

They usually get back very quick, but just in case, you can phone them on 0800 042 8888
select option 1 for broadband. That should take you to Sam or Adam at their control panel, where they should see the problem and start things rolling. I also found them very helpful at helping with router settings with one obstinate beast I had.

Edited by professor973 (Tue 05-Jan-16 10:32:33)

Had a very long call with pulse8 and they also connected to my pc from teamviewer and they are just as stumped as me.

No dsl connection yet everything looks 'live'

We went through every setting possible and they are seeing zero connection attempts on their side from my router.

They are sending out a BT OR modem free of charge as a test and I will more than likely get a Netgear D7000 on the way home to rule out a hardware issue with this router.

Cannot fault their support too be honest and they said if the D7000 and/or BT OR Modem does not work then they will raise a early line fault to get BT back out to check everything within 48 hours.

Edited by deleted (Tue 05-Jan-16 11:24:18)

Interesting thread.

http://forums.digitalspy.co.uk/showthread.php?p=8096...

Getting a Netgear D7000 tonight after work definitely now.

Looking like it may be a router problem. I had the same nightmare with combination VDSL modem routers. To be honest, not found one any real good yet, certainly nothing that compares to the OR modem feeding a router. Folks may debate if Pulse8 are the most technically able compared to some, but as you are seeing, they try their very best and will get it sorted in the end and unlike some, never afraid to call an engineer out.

Edited by professor973 (Tue 05-Jan-16 15:44:49)

My early impressions of pulse8 despite the connection problems (which are no fault of theirs) is very positive and dealing with knowledgeable chaps (not first line tech's who try and fob you off) is very refreshing.

Hopefully later on today I can pop into Maplins grab the D7000 plug it in and it just works and worst case scenario pulse8 are supplying me with a BT OR modem for free so I can use that.

And I have pretty much came to the same conclusion it's a hardware fault on the router as it's not even getting to the stage of connecting and/or authenticating which I believe it should be doing at the very least.