In reply to a post by No_One:

Gigaclear are currently installing their network at the end of my road. I've been considering them once it's available but this thread doesn't inspire much confidence

My Gigaclear connection in Kent has been fine for the past 8 years. I was not impacted by the above problem.

In reply to a post by No_One:

Gigaclear are currently installing their network at the end of my road. I've been considering them once it's available but this thread doesn't inspire much confidence

The resolution to this issue turned out to be a lot less painful than I expected and a lot less painful compared to other stories i've heard about.

Give them a try what you got to lose.

In reply to a post by No_One:

Gigaclear are currently installing their network at the end of my road. I've been considering them once it's available but this thread doesn't inspire much confidence

Gigaclear are currently installing their network at the end of my road. I've been considering them once it's available but this thread doesn't inspire much confidence
Really?

In the grand scheme of things, it was quite a minor issue and I suspect most wouldn't have even noticed (evidenced in this thread). Because of the bandwidth available, it was more of a slight annoyance knowing there was an issue than anything. Sure there was the odd extreme case in the thread but, generally the material impact was minimal.

If I compare the issues I had with FTTC, they were much more frequent and severe. With GC I've had this minor issue and two outages because someone chopped through the fibre. I've been with GC for coming up to 3 years.

In my experience, unless you're using a boutique ISP, you'd get the same standard of CS as you get with GC however, with a full fibre solution that GC provide, the need to deal with that CS is much less great.

I'm not a GC fanboy, far from it. I just recognise that generally, what they provide is far superior to any FTTC or OR based FTTP service.

Paul

Well, it was slightly more than an inconvenience in my case as speed was dropping to 7Mpps, and some websites wouldn't load at all. I had to use my phone's tethering to get through the evenings. But since everything is back to normal

In reply to a post by KryptonKid:

what they provide is far superior to any FTTC or OR based FTTP service.

I would 100% agree its superior than OR FTTC but I would dispute its superior than OR FTTP. As has been seen here the infrastructure design of OR FTTP (exclude OR subtended head ends implementations) is far-far superior than that of GC. I would pick OR FTTP every time over GC but its personal choice for all of us

In reply to a post by PCJM40:

In reply to a post by KryptonKid:

what they provide is far superior to any FTTC or OR based FTTP service.

I would 100% agree its superior than OR FTTC but I would dispute its superior than OR FTTP. As has been seen here the infrastructure design of OR FTTP (exclude OR subtended head ends implementations) is far-far superior than that of GC. I would pick OR FTTP every time over GC but its personal choice for all of us

How so?

There was a relatively minor issue that was fixed quite quickly and now, we're all back to enjoying full symmetrical FTTP speeds. Are you saying there's never been an issue with OR derived FTTP?

My comments come from the lack off issues I've experienced and the the fact that the speeds GC customers get are superior to what OR FTTP customers can get.

Paul

In reply to a post by KryptonKid:

How so?

There was a relatively minor issue that was fixed quite quickly and now, we're all back to enjoying full symmetrical FTTP speeds. Are you saying there's never been an issue with OR derived FTTP?

My comments come from the lack off issues I've experienced and the the fact that the speeds GC customers get are superior to what OR FTTP customers can get.

Paul

Hi Paul

You claimed GC was far superior to OR and I said I would 100% disagree with that comment as the infrastructure design of OR is far-far superior to GC, yes they do symmetrical speeds but that isn't the be-all and end-all of a full fibre rollout.

In reply to a post by PCJM40:

Hi Paul

You claimed GC was far superior to OR and I said I would 100% disagree with that comment as the infrastructure design of OR is far-far superior to GC, yes they do symmetrical speeds but that isn't the be-all and end-all of a full fibre rollout.

Well that's not what you wrote but being picky aside, you've still not given any contextual information behind your statement. It would be good to understand why the infrastructure design is so much better.
And whilst I very much agree speeds aren't the be all and end all of a successful end to end fibre rollout, that and the other factor I mentioned are two of the very few factors end users judge a service against. Personally, I'd add latency and the consistency of the speeds experienced, when measure against what I signed up for to that list too.

Paul

In reply to a post by PCJM40:

the infrastructure design of OR FTTP (exclude OR subtended head ends implementations) is far-far superior than that of GC.

Thought I made it very clear that I believe OR are better than GC because of the infrastructure design, sorry you missed that

In reply to a post by KryptonKid:

It would be good to understand why the infrastructure design is so much better.

Two examples off the top of my head

1) GC rely a fair bit on chaining fibre cabinets together as they go deeper into the community and that is why pushing through an extra fibre in the field improved the throughput for many cabinets for example.

2) OR have a truly passive optical network in the field (apart from a few hundred SHE's) which means their is less in the field to go wrong.

Does anyone know how to get your case escalated. Trying to get the packet loss fixed in my area. Rang customer operations and they didn't care about anything that was said in this forum. All they said was to turn off the router for 15 mins and turn it back on again. It's obvious it is the exact same problem that was in the Silverstone/ Deanshanger areas. But want to get it sorted quickly as the fix was so simple