In reply to a post by Charlieh94:

Does anyone know how to get your case escalated. Trying to get the packet loss fixed in my area. Rang customer operations and they didn't care about anything that was said in this forum. All they said was to turn off the router for 15 mins and turn it back on again. It's obvious it is the exact same problem that was in the Silverstone/ Deanshanger areas. But want to get it sorted quickly as the fix was so simple

Raise a ticket and also email: [email protected]. That's what ah123 did and those actions got our connections fixed.

And speaking of the fix, has any of you noticed their latency measurements increasing since the fix was applied? Mine started to increase on Friday 6th, as shown here. It's stayed there since.

Paul

Yes, I have noticed latency step up a couple of times, once in the 6th and again on the 9th. Not by a big amount (a few milliseconds) but quite consistent. I hadn't noticed until seeing your message and then going and checking.

That's reasonably similar to what I saw. Mine initially climbed on 6th at just before 2pm, then climbed again on the same day at 3.30pm. I think it's gone from around 4ms to 8ms. Difficult to say precisely due to the scaling and size of the graphs. And yes, it's perfectly stable. I wonder if the routing has changed?!

Still no reoccurrences of the packet loss though.

Paul

Edited by KryptonKid (Sat 04-Nov-23 11:23:22)

Looks like latency has dropped again and seems to be inline with what it was pre packet drop fix. From what I can see, my line readjusted on 24th November at around 11pm.

Paul

In reply to a post by PCJM40:

In reply to a post by PCJM40:

the infrastructure design of OR FTTP (exclude OR subtended head ends implementations) is far-far superior than that of GC.

Thought I made it very clear that I believe OR are better than GC because of the infrastructure design, sorry you missed that

In reply to a post by KryptonKid:

It would be good to understand why the infrastructure design is so much better.

Two examples off the top of my head

1) GC rely a fair bit on chaining fibre cabinets together as they go deeper into the community and that is why pushing through an extra fibre in the field improved the throughput for many cabinets for example.

2) OR have a truly passive optical network in the field (apart from a few hundred SHE's) which means their is less in the field to go wrong.

1) GC appear to have nothing in place to detect when their links are congested, this is very bad. They should have been aware they were close to capacity and know exactly which link(s) were impacted, well before it impacted a single customer, even if they couldn't fix it in time to prevent some degradation in service. It should never have gotten as bad as it did before they finally admitted there was a problem.

If they can't do some sort of rate limiting to ensure a base level of service for every customer when there is contention, they need to be far more pro-active to identify and fix the problem quickly.

It gives the impression they have a network where they roll it out and hope for the best, rather than actively manage it.

2) OR AFAIK are pro-active about monitoring their network and making sure this sort of thing never happens, by aiming for a minimum level of service per customer so even if it slows down, its at least usable until they can fix the problem.

No doubt it helps that OR have contractual obligations to the ISPs leasing capacity on their network, whereas GC do not.

Edited by alexatkin (Sat 09-Dec-23 16:24:38)

Welp, guess the fix was too good to be true? Both connections I'm monitoring in Northamptonshire are dropping packets again:
https://www.thinkbroadband.com/broadband/monitoring/...
https://www.thinkbroadband.com/broadband/monitoring/...

Going to e-mail GC now, lets see how long it takes for them to fix this time...

Any joy,
I'm in Brackley and having this exact problem for roughly 2 weeks now.
So frustrating.

In reply to a post by hedeon79:

Hartwell - Northamptonshire is getting the same. I am currently down to 10Mbps from 500! On my old broadband I could easily watch 4K content in rush hours, Gigaclear defeats the purpose. I just started to log the speeds, but his is how last 24 hours look like link
[image]https://nextcloud.centrumdowodzenia.co.uk/apps/shari...[/image]

I live in the Essex area and have also been experiencing slow downs. Im on a 600mbps package speed boosted to 900mbps. I am pretty new to the service had it less than a year was on a 6 months trial and no issues. But since signing up now also getting slowdowns. Last night we got the dreaded wheel of doom when trying to stream something simple on Amazon Prime. I checked the speed on the router and this returned a whooping 38mbps and 941 upload. I restarted the router and still no joy. Still was getting the slow download speed. This was between the hours of 9:30 to 12:30 in the evening. I then run another speed test at around 1:00am Monday morning and everything had retruned to normal. I contacted GC technical support today and was given the usual spill. Turn off your Linksys Velop Router and all your wifi devices. Then once this is done go into the Linksys Velop App on your phone and run wifi channel finder. As i explained to the Technical support agent this was not the issue. The issue was with the connection on the router end to the connection into the house. Got absoloutely no where. Asked if they were not able to check the logs on the router on the previous sync speeds but was politely told that the issue was not appearing on there end. It would appear from what these posts have been saying GC are not investing in enough fibre cables to manage the broadband requirement in areas. So we are getting a bottle neck. I at the very least got a call reference number raised so i am now monitoring this connection regularly. Hope you all have been more success with this. If this issue doesn't resolve itself, i think i might have to go else where and read up on Offcoms policy of failure to offer the speeds contracted.

Can you create a BQM? https://www.thinkbroadband.com/broadband/monitoring/...

The Essex back haul isn't connected to Northamptonshire from what I can tell, it appears to go to Slough before heading to Oxford.

With the upload staying at full speed and the download bombing out, I would suggest that's a localised issue with your area's fibre feed.

I'm also in Essex, in the Colchester area, not had any slowdown issues as of note, but did get notification of an overnight outage scheduled for the 13th to 14th February 2024 via email on Thursday.