In reply to a post by JamesMcBride:

Started even earlier this afternoon
My Broadband Ping

Yeah I'm not sure what's happened this week, clearly they've removed load balancing across the backhauls and have taken something offline, either that or a select few users in the Essex Area 3 are sapping everyone's bandwidth. Just wish Gigaclear would be more transparent with this as my speeds are now just over 40 meg on a 900meg connection for a quarter of the day.

Yeah echoing the issues from the last 2 days. I can't even load compressed website images right now. 900/900 and I'm getting pixelated 2mb pngs.

I've pushed the point and escalated again, at the very least, they need public acknowledgement of impacted service in this area, with proper timelines to resolution.

Its fair to say infrastructure improvements take time, but that doesn't change the fact everyones here experience has been impacted, let alone it shouldn't get THIS BAD before its acknowledged

In reply to a post by geo71966:

Yeah echoing the issues from the last 2 days. I can't even load compressed website images right now. 900/900 and I'm getting pixelated 2mb pngs.

I've pushed the point and escalated again, at the very least, they need public acknowledgement of impacted service in this area, with proper timelines to resolution.

Its fair to say infrastructure improvements take time, but that doesn't change the fact everyones here experience has been impacted, let alone it shouldn't get THIS BAD before its acknowledged

It's been acknowledged on the support status page, however the network should not be having capacity issues within 2 years of being built. Screams to me that they under estimated the demand as the only FTTP provider.

Adding my 2-cent's worth...

I'm in Tiptree, Essex and have noticed significant issues just recently with streaming. Spoke with Gigaclear yesterday who did the usual basic checks. I was told "no faults on the line".

(I use a Unifi USG Gateway on 500mbps)

I found this forum thread this morning thankfully, so at least I know there is a wider issue. Annoying that their Status page said nothing of this issue until today!

In reply to a post by chappers2025:

Spoke with Gigaclear yesterday who did the usual basic checks. I was told "no faults on the line".

Ths is one of the most common examples of bad customer service from an ISP, they absolutely know the situation in your area exists and that based on what you are describing that is the cause.

Instead of acknowledging this they instead go through support 101 steps getting you to troubleshoot an issue that doesn't exist, this is congestion that they know about and also know it is in the process of being remedied.

It is either level 1 support do not have the training or information available to them or that they are just simply misleading their customers. Support does not have to follow a script...

We are reaching new levels of cooked

Gigaclear, put me out of my misery. July can't come soon enough, I'm going to hotspot my phone for the next few weeks, better than a wired near gigabit service.

Hi all,

Been a little quiet recently with life stuff going on. In the meantime I have been communicating with Senior Support and NOC teams at gigaclear regularly.

Everyone should of received the email about the change that happened last night? They confirmed that there was an issue and they are putting in a temporary fix before the upgrade that is happening in July (No specific date has been confirmed yet) which will resolve all of these issues.

I had previously completed some testing and changing the port on the ONT (GC need to change this) and my router to 1000full helped address some of the packet loss that was happening as my home network is 2.5gb - but the last week has crazy bad, I went out and bought a 4g dongle just so I could get some kind of internet to the property.

I will keep you all posted as much as I can. If you have case numbers and want to send them across to me, I can speak with Lewis at GC to potentially pick them up and bunch all of this together so no information gets lost.

Hope this helps

In reply to a post by twofacedtrout1:

Hi all,

Been a little quiet recently with life stuff going on. In the meantime I have been communicating with Senior Support and NOC teams at gigaclear regularly.

Everyone should of received the email about the change that happened last night? They confirmed that there was an issue and they are putting in a temporary fix before the upgrade that is happening in July (No specific date has been confirmed yet) which will resolve all of these issues.

I had previously completed some testing and changing the port on the ONT (GC need to change this) and my router to 1000full helped address some of the packet loss that was happening as my home network is 2.5gb - but the last week has crazy bad, I went out and bought a 4g dongle just so I could get some kind of internet to the property.

I will keep you all posted as much as I can. If you have case numbers and want to send them across to me, I can speak with Lewis at GC to potentially pick them up and bunch all of this together so no information gets lost.

Hope this helps

I've received no emails about changes being made. Communication from Gigaclear is only when they want their money ...

I had a service outage notification but that is for tonight going into tomorrow. And yes over the last 8 days it has been unusable after 4pm until midnight, I've just been using my phone hotspot. Super loved getting my invoice through this morning, really class.

I'm similarly at the same stage as yourself with support. Everyone acknowledges they can't simply resolve our issue until the infrastructure install is completed.

But if you want to give them a web of information my case is with Executive Office under Belle, case 02528799

Edit: I just did a wired speedtest and got 8.8mbps DL......

Edited by geo71966 (Tue 24-Jun-25 21:44:36)

In reply to a post by geo71966:

I had a service outage notification but that is for tonight going into tomorrow. And yes over the last 8 days it has been unusable after 4pm until midnight, I've just been using my phone hotspot. Super loved getting my invoice through this morning, really class.

I'm similarly at the same stage as yourself with support. Everyone acknowledges they can't simply resolve our issue until the infrastructure install is completed.

But if you want to give them a web of information my case is with Executive Office under Belle, case 02528799

Edit: I just did a wired speedtest and got 8.8mbps DL......

Did you have an outage last night? No reported drops or desyncs here... Guessing they either forgot they had planned maintenance.