I lost my connection around 8:10 this morning as well. I recently signed up to Plus Net after being unceremoniously dumped by E7 so am a little disgruntled. Hopefully the problem will have been resolved by the time I return home.

Power issue at Telehouse North.

What happened to the good old UPS, power generator, etc??

My connection was working fine this morning until it dropped. In fact, the adsl connection is still working, it is only Plus Net that isn't responding (error 718 - computer not responding)

Jenny

The graph here - http://www.plus.net/support/broadband/network/broadband_bandwidth_usage.shtml - shows that 50,000 users are still connected (red line), but ZERO customers are "online and downloading" (black line). I guess its possible that some portion/gateway is online still - but going from those stats it looks like every PN customer is hosed.

Its odd that PN claim "other telehouse customers" are having problems too - like anyone might actually care that other companies might not have generators or UPS systems either... Yes, Telehouse might have a problem, but should PN have better backup considering thats what they always claim differentiates them?

Also see - http://portal.plus.net/supportpages.html?a=212 - calls gone off the chart and the queue stats stopped updating at 08:33... What a co-incidence!

Something else to pass the time - from a year ago - http://www.theregister.co.uk/2005/06/30/telehouse_power_failure/

Its been 2 hours now.

Edited by plusnet_fan (Thu 17-Aug-06 10:09:57)

I've not had any problems so far this morning (/touches woood, hastily), so it's certainly not "everyone".

T.

My internet was dead this morning too

I would bet on "the majority"!

It'll be a extra-special 2 years ahead of every other ISP UPS system mate, it'll be in place but knowing plusnet no-one will know how to use the damn thing.

"I guess its possible that some portion/gateway is online still - but going from those stats it looks like every PN customer is hosed."

It seems PN have partially lost power in both of their suites in Telehouse North. I can see two out of three ERX's offline. All the core routing equipment is online though. I would guess the stats are hosed too. Knowing the power layout of the suites concerned it seems an odd outage. I guess the commando sockets affected lead back to the same Telehouse kit.

"Its odd that PN claim "other telehouse customers" are having problems too - like anyone might actually care that other companies might not have generators or UPS systems either"

It gives an idea of the scale of the problem if other folks are affected. Telehouse provide UPS backup. I imagine PN will be discussing why it hasn't kicked in.

TT

Well of course it's coincidental to see a massive increase in call volume when there's a major outage!!! Nothing even remotely surprising about that. The same would be expected of any other ISP, company, organisation, in fact anyone with a call centre that provides a service.