So for 5 hours of lost service you want 30 days free? That's rather inflationary

I presume they have lost a phase from the three phase supply that feeds that particular suite.Lets hope it is a switchgear failure rather than a cable burning out.

Anyone else unable to get thru to their support lines?

Its just a dead number here....

Tried from 3 diff landlines and 2 mobiles with no joy.

Nope if the fuse in the 4 way goes as a PlusNet engineer you have only a few options open to you.

A) Wrap some Tin Foil around the Fuse and plug it in ( Nobody will know )
B) Put a 5A Fuse in and then state you are adding another 4way ( plugged into the first) for redundancy.
C) Cut the plug off and do the "Poke the bare wires over the two bottom holes and plug something else in" trick.

ROFL!!!!

Love it! hahahah

We are deffinately leaving ASAP cos tbh we are one of the unlucky LLU failures and since then its been slower than [censored] dialup at times with 2-3 drop outs per day and when they first swapped us over the arseholes made a stupid error then blamed bt saying the exchange was broke....

til I saw 2 engineers coming out the exchange and asked them!

It took 10 days for them to get us back on, finally admitting one of their numpties...er... support (HAHAHAHA ) guys had failed to turn on VC-Mux!!!!!!!!!!

Sod em, they used to be great, best in the business IMO but since the merger with Tiscalli and the LLU upgrade (ROFL) they are absolutely shocking!

Poor old PlusNet, they really are the John Prescott of the ISP fraternity.

An unreliable ISP effectively takes up the line, inhibiting consumers from using another service on that line, that delivers good service, so I don't think money could easily compensate for that, bearing in mind the economics of residential broadband.

That was part of my reasoning for not waiting for Plusnet to sort itself out, and for paying a little more to join Newnet.

I figured, what's the point in paying line rental to BT and having a

Tony Blair will fix it when he returns from his holiday?

I can see some similarities, but John Prescott makes less cockups than Plusnet.

quote

We are aware that customers are unable to access their CGI space, webmail, or the 0808 and 0845 backup dialup services

unquote

firstly, my connection has been off since last friday...and now even the back-up connection they offered is down.....wonderful!!!