"Plusnet only has a few trivial issues anyway, a VERY few people not having a smooth transition to Tiscali LLU, and minor blips and farts like any other ISP suffers"

ROFLOL, ya couldn't pay someone to come out with a comedy statement of such Quality!

"There are lots of staff around on that PlusNet cam now anyway"

I guess ten people qualify for "lots" then in your book. When you've got ten pound coins in your pocket I bet you go around saying you've got "lots" of money too, eh?

Edited by buggerlugz (Tue 22-Aug-06 13:02:10)

You can relax now its nearly full.

In reply to:

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VERY few people not having a smooth transition to Tiscali LLU

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So no reason for PlusNet to suspend moving people to Tiscali then?

In reply to:

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Plusnet only has a few trivial issues anyway

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The problem is there are so many of them at any one time.

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show up more expensive ISP's *cough* Zen* for the rip off they are.

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I have been with Zen and though more expensive you *do* get customer *support*. When I migrated away from them I got my MAC there and then over the 'phone, most ISPs (Plusnet included) make you wait.

It seems to me that Plusnet is currently positioned in a market area that it cannot compete in. They seem to be fixed on the idea that 'We are X months/years/whatever in front of the competition' and it is pushing them to make their products overly complicated.

The traffic shaping is a good example, based on protocol and time of day, plus you are shaped more as you approach the limit. (I could understand *after* the limit was reached but not this). I do not want to have to think about what time it is or what protocol i'm using, like most people I want to browse or download when it suits me, not when my ISP decides I can.

I do hope that they can find their way back to being what they were, we do not need to lose too many ISPs as it is then less choice for us all.

Well you mention the traffic shaping and not mention the reason it had to be brought in in the first place Horseman!.

PlusNet had no choice because of the increase in people abusing their internet connections downloading huge amounts of data through the use of P2P, torrents, and usenet, the majority of which is illegal copys of movies and music.
It's the broadband users that used and still use these protocols in an illegal manner which have destroyed affordable, unlimited, and unshaped broadband in this country and i hope they're proud!.

PlusNet still allow you to download what you like but also stop you being selfish and throttle p2p and things at busy times, and remember that in the off-peak period their is very little shaping if any, i was downloading a linux distro torrent around 12am at over 6000kbps and the off-peak has much, much higher usage allowance than peak-time which the PN haters ignore.

I use around 50GB a month of which around 40GB is download only, so i'd end up paying Zen

50GB a month? You don't think that is high for an average user? You must be costing PN a huge amount of money with that sort of usage. I download a total of about 5GB/month if I am really extreme in a month. I wonder how many Linux distros you download a month......

Perhaps you could answer this instead. You think PN had to introduce traffic shaping because of heavy users but you forget that it was PN that encouraged people to sign up to them for heavy usage. Yet they then moved into the direction of cheap and cheerful to attract many more users but over the last 18 months how much increased bandwidth did PN buy for twice the number of users? I can tell you - none. How about the number of support staff for the increase in customers? They wouldn't have problems now if they had enough quality people or spent money getting the numbers right.

PN did introduce traffic shaping without telling anyone and then denied they had. *BTW, the off-peak might very well suit you but it might not others so no point in arguing what you can download then. The problem with their traffic shaping is that they tell you that your peak usage is 20GB but in fact at 13GB they start shaping and reducing speeds too. Therefore you have a clean allowance of 13GB not 20GB and even the 13GB is subject to traffic prioritisation. That is great for those who don't care but I was one of the people who preferred to use my allowances as I saw fit rather than be dictated to by my ISP on what I could use it on. 13GB of traffic is 13GB of traffic irrespective of which protocol I choose to use.

I for one am really happy that you have a flawless connection, are happy with PN and think it is value for money. That is all that should matter, however you want to make out that there are no problems at PN when the opposite is true. There are serious problems with PN and even the most loyal customers are either migrating away or getting extremely frustrated. That is not a good thing and I do hope PN can turn around their problems of the last 10 months but they have to act and now.

Edited by rsharma (Tue 22-Aug-06 17:19:33)

Haha. The irony that AceOfSpades whines about 'abusive' users yet costs plusnet ~ 50 *

"Plusnet only has a few trivial issues anyway"

Their major competitors have turned the market upside down, the business looks like growth is about to come to an end, the stock price is awful and the customers are revolting! Only four trivial issues...

TT

"PlusNet had no choice because of the increase in people abusing their internet connections"

PlusNet had no choice because they priced their connections too low. Despite having a platform that could differentiate between subscribers and offer differing levels of service, their two most popular accounts are surprisingly similar. The cheapest is an all you can eat account with a dynamic IP and massive p2p traffic shaping. Premier is an all you can eat account with a static IP and heavy p2p traffic shaping. There should have been much more differentiation and perhaps the bolting on of services, like CGI, etc.

"downloading huge amounts of data through the use of P2P, torrents, and usenet"

Broadband *is* for downloading huge amounts of data. Next generation products using virtually the same technology will be using IP for downloading films and catching up with their favourite TV programs. Whose fault is it that the incumbent telco won't provide them cheap bandwidth? They could have started building out their own LLU network eons ago.

TT

Nah i'm not costing PN money, my usage is sustainable especially because i do my big downloads off-peak. If everyone downloaded their entitled usage limit each month then maybe you'd have a point.
Take Entanet for example they have an up to 8Mb

Right, but soon they'll be maxed out on offpeak too. You are costing PN money, simple as that, unless your on LLU.