Plusnet service - what a joke

The firm I work for pays PlusNet quite a bit of money for a 2mb/s line however people have been moaning that the broadband connection seems to be running slow.

Done some line tests and it seems we are only getting around 410kb/s speed download - nowhere near 2mb/s we are paying for.

We asked PlusNet to check this and they state that "The results of our tests show no fault with your broadband connection.

According to BT, the speed is within the limits of acceptable performance for broadband service"

So what they are saying us they are quite happy to take our money and then give us a service WELL below what we are expecting!

Question is

a) will they now regrade us down to 512kb/s as we cannot even get that

or

b) should we get a MAC code and try another ISP??

Have you tried the BT speedtest to rule out exchange contention.

It's contention on the local BT exchange by the sounds, it's not PlusNet's fault!, just like a lot of things haven't been Plusnets fault that people on this poor excuse of a board blame them for without seeing what the real facts are first!.

"it's not Plusnets fault that people on this poor excuse of a board blame them for without seeing what the real facts are first!. "

cant agree with the poor excuse for a board comment, yep i fully agree that those who need support and are awaiting action on their non existent LLU connections are at fault!

what a ridiculous comment to come out with, if you think this board is no good why bother posting?

As long as Plusnet accept they are wrong and do their best to put things right, thats a start, and yes i do believe Plusnet are trying

Edited by soundsystem (Tue 22-Aug-06 19:53:44)

In reply to:

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it's not PlusNet's fault!,

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This is brilliant! .... I have no idea who "AceOfSpades" is, but from your pervious posts i can tell that every one of your posts is going to be pure gold.

/me sits back to watch "AceOfSpades" in his own blinkered world.

Not fooled by the ignorance and lies from other isp's customers.............no? Just the ISP your with then eh?

So if you buy you connection from PlusNet and the faults lies with BT, PlusNet are not at fault?

Weird my contract was with PlusNet, not BT. I kick PlusNet's [censored] to get something done, who in turn should kick BT's [censored] to get something done.

PlusNet are responsilbe for a PlusNet conection.

Check this one out Tam........
You wanted pure gold! Here it is......

http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=plusnet&Number=2628925

I know ... thats what i mean ...

Its going to be a great night, should i get a small popcorn or a large one ?

Excuse me mate. I used to be with Plusnet.

I defended them AND I slated them. I stuck with a dire service, fluctuating speeds, daily changes in the T&C's and what was, in the end, a tissue of lies.

I voted with my feet and I'm glad I did. Since I left plusnet for NewNet in March of this year I've seen one ISP desend into depths untold and another become a rock solid, value for money ISP. Put it this way, I'm sticking with NewNet.

Edited to remove potentially personal comment

Edited by deleted (Tue 22-Aug-06 20:23:17)