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1to3
(newbie) Wed 23-Aug-06 03:47:26

Removal of Line tag

[link to this post]

Does anyone have experience of how long it is currently taking to remove a line tag ?

Order sent from force 9 to tiscali been waiting 7 days or might I just as well throw money at BT to install a new phone line just to get rid or the Force 9 Plusnet LLU mess.

MrSaffron
(staff) Wed 23-Aug-06 08:27:25

Re: Removal of Line tag

[re: 1to3] [link to this post]

Should be five working days once Openreach know about it, but depends on what date they were told it was to be actioned, i.e. you can submit a cease today for 15th September for example

Andrew

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.

1to3
(newbie) Wed 23-Aug-06 12:15:50

Re: Removal of Line tag

[re: MrSaffron] [link to this post]

Thanks for the reply, pardon my ignorance.. who are openreach?
So far it has been 7 working days since Force 9 implemented the request but no joy so far.
This whole situation is very frustrating.

rsharma
(experienced) Wed 23-Aug-06 12:23:39

Re: Removal of Line tag

[re: 1to3] [link to this post]

BT Wholesale have a department that deal with this and OpenReach is part of it but as I found out to my frustration they are next to useless at doing anything. I am sorry about what you are going through but hopefully your connection will be sorted soon. Give another nudge to PN to ask BT to sort it.

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