how do yo talk to humans at plus.net

Jesus, I have never come across an automated support number like this before in my life. This has just reinforced my desire to go to ecplise. Does anyone know how you get through the system to get a mac code ?

You can not obtain a MAC code from the phone system, you need to raise a ticket/question on the portal.

Edited by deleted (Fri 01-Sep-06 15:46:44)

Heres an idea. "if you would like your MAC code, please press 1"

Heres an idea. "if you would like your MAC code, please press 1"
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"If you would like a refund of your subscription because of an unusable connection, please press 2"

"If you were not warned about your migration to LLU and would like us to transfer you back to BT IPStream, please press 3"

"If you want to claim your

But you know that option 6 will never be fulfilled, don't you?

Do you think that any of those options have an iceberg in Hell's chance of ever being fulfilled?

Simon

Isn't normally the case with automated phone systems that they can be caused to fail by pressing random numbers on the keypad to the point where the system can't cope and forwards you to a human?

In the US they have something called the Gethuman project which tells you how to break the system and speak to a human..

<Quote>

The gethuman project is a consumer movement to improve the quality of phone support in the US. This free website is run by volunteers and is powered by over one million consumers who demand high quality phone support from the companies that they use.

We will soon publish a list of the best and worst mass-market consumer companies in the US based on how long it takes to get to a human on the phone and on the quality of support received.

</Quote>

http://gethuman.com/us/

More about Gethuman in a news article here:

http://www.ksdk.com/news/cover_story/cover_article.aspx?storyid=101781

Edited by caesar_salad (Fri 01-Sep-06 16:27:56)

I have a very good friend of mine who works in designing these systems so I could ask him. I remember he told me something about using the # key but I forget.

It all does depend on whether or not Plus.net's IVR system does allow a human being to cut in though given that not every one has a touch tone phone.

Most IVR's are meant to implement a fall back system where after a set time out of a non response from the person calling the system, it assumes that the person has an old pulse dialling phone.

Edited by caesar_salad (Fri 01-Sep-06 16:39:39)

And even less chance of 5 being fulfilled. :P