Worst Customer Service?

Hi,

I am a new poster to this site and a PlusNet customer of nearly a year.

Okay - so PlusNet are very price competitive when it comes to ADSL provision. But does this give them the right to offer the worst customer service. I see on their site that they have won awards for customer service - OMG HOW?

They make it nearly impossible to speak to a human being.

When I finally spoke to one of their agents, I had already been holding on the phone for 45minutes before being confronted with a chap who knows less about IT than me. What's more, he couldn't grasp the fact that the only reason I had to speak to someone in person was because I couldn't access my member account.

This is bad enough... my ADSL line has been resetting 2-3 times every minute for the last 3 days and they haven't even logged a call with BT. This is even after I have tried different hardware, taken all other devices off the line and changed the filters. There is nothing else to try.. so you can imagine how frustrating it is when having told PlusNet all this information they still want to delay resolution of fault by sending me emails (that I haven't been getting quickly because of the their near constant email problems) asking me to follow their 16 point standard troubleshooting process. For gods sake.. even my 7 year old son know that BT should be checking the line.!!

What's the point of this post. Good question - just a healthy bit of spleen venting.

redpompsk1