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On Plusnet website
NEW! Now with higher peak-time usage allowances!
Option 1
Peak-time usage allowance 20GB
Speeds Up to 8Mb
(where available)
Price
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lol. You're confusing the FUP with the SUP. I don't think anyone at plusnet really understands them so you're not alone.
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yeh perhaps if Marco himself had dont that page, we would all know where we stand 
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Register (or login) on our website and you will not see this ad.
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"Option 1
Peak-time usage allowance 20GB
Speeds Up to 8Mb
(where available)
Price
"One thing that these guys (other ISPs) all have in common is their complete inability in being able to manage a network, which is something that we are totally transparent on and also do totally effectively." Marco Potesta (Director of Marketing, PN) claimed. |
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the customer won't get up-to 8Mb after 13GB even if the speed is available at their exchange.
Of course they will. The key phrase is "up-to". PlusNet maxed me last week. I get "up-to" 8Mb, and it's fluctuated between 6Mb and 2.5Mb. That's "up-to".
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I pointed this out at the start of this year in tickets, PM's to reps on here, publicly on here and nothing was done about it.
In the end quoted that as one of the reasons why I left before my 12 month contract and 5 year 'free activation lockin' were up.
They're too busy shuffling the same old faces into different boxes to worry about the quality of service and information !
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Loyal customer for 9 years + 6 months of poor service = 1 Ex-Plusnet Customer
Tiscali 512k for work
P ipex MAX uncapped
Speedtest |
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The customer will not receive up-to 8Mb but rather up-to 2Mb for 13GB-17GB and up-to 1Mb for 17GB-20GB. There is NO possibility that a customer will receive up-to 8Mb.
The difference is clear, the customer on a Max up-to service will give them what is available for their line but PN will physically restrict it to the speeds I have outlined above.
"One thing that these guys (other ISPs) all have in common is their complete inability in being able to manage a network, which is something that we are totally transparent on and also do totally effectively." Marco Potesta (Director of Marketing, PN) claimed. Edited by rsharma (Sun 03-Sep-06 10:36:13)
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Yea, "up to" is marketing jargon. Like "unlimited" unfortunatel.
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Sorry, I edited those words out because I thought you might interpret it being some kind of attack on you when it wasn't meant as one.
"One thing that these guys (other ISPs) all have in common is their complete inability in being able to manage a network, which is something that we are totally transparent on and also do totally effectively." Marco Potesta (Director of Marketing, PN) claimed. |
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Ha, no, I'm in the onset of flu, so I'm in a dizzy haze today. I don't think I'll notice an insult 
I do take your point, but "Up to" is a phrase that will cover a lot of sins. I haven't seen more than 5.5Mb down on my max connection, despite having an SNR of 16.5. But it's "up to"
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