Plus.net won't be returning for the time being

Further to my last thread I've had it on good authority that Plus.net won't be making a return to here as it would be seen as pointless given that;

A: There aren't many new readers on this forum anyway
B: Some of the ones that are frequenting this forum have views that are so polarised that it would be a worthless exercise trying to convince them otherwise.

I won't be pasting the PM that I received as there isn't much point as it will probably cause more problems than it will solve.

Well, at least someone tried to convince them back to here..

Edit: More typos!

Edited by caesar_salad (Tue 26-Sep-06 16:54:59)

In reply to:

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Well, at least someone tried to convince them back to here

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Thanks for trying Caeser, Plusnet no longer participating on here was among several reasons I gave when I requested my MAC.

You forgot

C: We won't be able to answer questions put to us honestly anyway.
D: We arn't a professional enough outfit to take critisism professionally from our customers or the general public.
E: We have a network infrastructure 2 years ahead of our competition.

The fact that you say the PM would cause more problems than it'd solve once again proves Plusnet would be better off steering well clear of ADSLguide. They obviously haven't got the professionalism to help customers in need properly, the ability to speak without their nose getting any longer, nor the balls to take constructive critisism.

The excuses are hogwash IMHO. If anything Plusnet talking up their product, inaction in resolving issues and not delivering on past promises has polorised peoples views.

How well Plusnet "talks the tal"k, Shame it can't "walk the walk".

Lets see some of these improvements and transparency *chuckle* that are promised every month come into futition.

Edited by buggerlugz (Tue 26-Sep-06 13:05:09)

Goes to prove they're so "stuck in they're ways" when they refuse to even listen to the customers they're losing on a daily basis.

I'd be suprised if Plusnet was still around this time next year.

Yes, at least someone tried. Not surprising really, but always worth a try.

In reply to:

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I'd be suprised if Plusnet was still around this time next year.

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That was said last Autumn, and iirc people then were talking about a takeover then too. It may be more beneficial to avoid wild speculation.

OK, I'm not seeking to get into a debate on this point, but I'd point out that circumstances are different now.

Last year there were no LLU/Max/Email/DPA debacles to affect bulk user opinion. Many users carried on with PN oblivious of some of the serious issues affecting others. I work with 5 people with current or previous PN experience. 2 cancelled last year, I just cancelled and the other 2 are talking about cancelling after (finally) experiencing the kinds of problems the rest of us encountered.

5 is not a great sample granted, but my point is that 60% of that small sample were reasonably contented last year. This year 40% remain and are likely to switch ISP. NONE of us are recommending PN to anyone, in fact pretty much the opposite.

Potentially repeat this kind of negative feeling, and 'publicity', elsewhere and you can see it doesn't look good for PN. If they want to get people back on side and attract new customers and old ones back, they must embark on a big PR exercise, simple because most of their business is referal based. They only cut off their nose to spite their collective face when they dropped out of here, as the ill feeling towards them from here (and elsewhere judging from other sites etc.) has continued to grow.

They could have surmounted the negative pressure last year by getting their act together and putting things right. Instead they made more mistakes. Now it is harder for them to recover their position and the sharks are swimming around already (take over talk aside, there are plenty of companies trying to buy into/up the ISP market as it is, without companies weakening themselves).

I for one have not cancelled because I have a poor service. I'm cancelling because when I did have poor service, I wasn't treated properly and since then have seen nothing to restore my faith in them (the opposite in fact). Now I have the advantage of an offer that saves me money every month, I have to take it and as a result PN lose another customer.

A: There aren't many new readers on this forum anyway
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They don't have a clue how many readers there are, but hey, what's one more invented excuse from PlusNet, the mother of invention?
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B: Some of the ones that are frequenting this forum have views that are so polorised that it would be a worthless exercise trying to convince them otherwise.
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Words alone won't do it for sure but that shouldn't be their objective anyway. Just seems to prove once again that they need total control of their environment and if they can't have it - or don't think they can spin it like they once could - then they won't play.

Simon

> The fact that you say the PM would cause more problems than it'd solve once again proves Plusnet would be better off steering well clear of ADSLguide.

Don't twist my words, I didn't want the PM to be posted so that it is dissected and anything positive out from it is turned in to a negative.

Perhaps some of the people on here are very happy to know that Plus.net won't be making a return to here any time soon?

It would probably have been better not to mention the PM at all. Then people could not infer something from your comments that was not there.