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I think it makes great sense for PlusNet to recruit from the PUG or forums. For all the criticism that has, from time to time, been levelled at the two people you refer to, I do believe that customers will benefit more from their recruitment to PN than from recruits who have no prior experience of the company and its service. So, even though I have questioned the actions and loyalties of both these PUG members in recent months, I am 100% in favour of their recruitment by PlusNet as customers can't help but derive benefit from it.
The value, independence and constitution of the PUG is a different debate. As I posted further down, if customers can't vote to get rid of the PUG then it must be a PlusNet tool - and should be viewed as such.
Simon
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