MSR is fixed at the end of the 10 day period, unless Plusnet mean IP profile (BRAS Data Rate) when they say MSR

MSR does nothing as far as BT Wholesale is concerned with regards to fixing the speed

Andrew

Yes, of course, but the OP and myself are talking about the same thing, namely the connection rate reported on this PN page. The link itself is misleading as it includes the phrase "action=stable rate", and when it first appeared many moons ago, it was in fact referred to as the "MSR". It was argued to death in this forum at the time, and there was no consensus about what the number actually does mean. Perhaps it is the "BRAS Data Rate", but I've never seen a BTw BRAS profile, so I just don't know.

To be fair to PN, the page now reports the following:

Your current broadband speed is nnnn Kbps

What does this speed mean?
This is the speed that the network supplier is telling us you should expect on your line. If your hardware is reporting higher speeds, you can try and automatically update this speed by disconnecting and reconnecting once a day for 3 days.

No mention of MSR!

Henceforth, I will call the number the "BRAS Data Rate". Unless someone else corrects me!

sb248

Well, it looks like all your hard work seems hardly worth it!

And, to be honest, an extra 500Kbps (for a sync of 8128) is not going to significantly improve your broadband "experience". Speaking for myself, I would be very content with a stable 7616 without any disconnections. At the moment, I've got a fairly stable 7040Kbps, and my SNR varies from 10-14db during the course of the day. My LA is 38db. I'm perfectly content with that.

sb248

I will be happy with the 7616 IF my Stable Rate is increased from 2000.

Yep - that's the figure I was referring to.

Still saying 3000 this morning ... time to get onto Plusnet.

I am correct in thinking that this figure has a bearing in speed test results, right ??

It certainly will.

From my understanding of it, this rate is what you line has effectively been capped at.

So I sync at close to 8000, but the Stable Rate is 2000. So at the moment, my line is theoretically capable of close to 8000, but is limited to 2000 by BT and/or PlusNet.

Yep thats the case at the minute.

My own line stats show that its synced at 8mb but I am only getting 2mb speeds....

Yes, it's beginning to look like your "BRAS profile" is stuck.

You now face the "problem" which was debated here hundreds of times a few months ago - if you raise a ticket, PN will respond in "crib-sheet" fashion, asking you to do a multitude of speed tests, several times a day, over the course of a few days.. And they will do this even if you include in your ticket results of various tests done over the last few days!

That's why I suggested contacting a specific CS person like James Bailey who understands the problem and can take positive action on your behalf. James posts over on the PUG forum, so it might be an idea to start a thread there.

Have a look at the "sticky" posts at the top of the Nildram forum for a full explanation of DslMax and related issues.

sb248

Plus CS has actually been quite quick and good, I think, this time.

Got the following reply:

Dear Mr Brunt,
I have now changed your line profile please reboot your router in order to pick up your faster speed.

Regards,
James Kirkham

I have rebooted the router - and it is now sync'ing at 6624. The "stable rate" page is now showing 8000kbps but all the speed tests I have done since all still only at 2700-2800 ??

Have Plus CS done it wrong or is there a more "accurate" method of testing the speed I can try ??

Regards,

Adam Brunt

What is www.speedtester.bt.com saying your IP profile is?

Andrew