Please review ticket

Ticket 20549012 is unanswered, we are suffering from bouncing e-mails (again) between two PN accounts.

Thanks.

I believe that you would be better off posting that again on both the Plus.net portal forum and also the PUG forum if you want that one looked at by the Plus.net reps.

http://portal.plus.net/central/forums/

and

http://usergroup.plus.net

The Plus.net reps pulled out of here a while back and aren't actively participating even though we know that they lurk on here..

Perhaps one of the PUG members would want to PM the CSC folk in order to make them aware of this?

Thanks for the info but the Forum did'nt help and I'm still waiting for someone to do something useful. Very frustrating, times like this when you start looking around for another provider.

The Plus.net reps have been in the process of moving offices though AFAIK the move should have pretty much finished by now.

It is quite inexcusable that a ticket is being left there without being updated as you're left hanging there high and dry and that you are paying them a monthly subscription for the priviledge.

You have my sympathies..

I have now opened two other tickets under various cats, all of them with no reply. Very frustrating.

It's probably time to look elsewhere in that case...

If you can't rely on them when you have a problem then you're pretty much on your own..

Yep, again waiting for a response from 24hr ago. Thanks for being a "pal" anyway.