OK - What's the full procedure for leaving?

I now want to leave Plusnet.... so what do I do?

I've read posts ststing that you've got to be careful in how you word the request for a MAC code, as some have had their connection "ceased".

I want to migrate to another ISP, so what procedure / wording do I follow.

Thanks guys.

***edit**
I joined on a yearly contract on Nov 17th 2005. Can I request my MAC before this, or do I have to wait until this date before I REQUEST it?

Edited by JamieA (Wed 08-Nov-06 21:28:22)

Login to the portal and then click here. Simply request a MAC code. Note that you still need to pay any deferred activation and/or hardware charges (should total to

Quite straightforward - I did it today and Plusnet sent my MAC within an hour. Zen here I come

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Quite straightforward - I did it today and Plusnet sent my MAC within an hour. Zen here I come

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I wonder if PN has a team just dealing with MAC requests?

I got mine within a couple of hours a few weeks ago.

Even offered me a free month if I stayed!

No they don't, it's just one function of provisioning I think, but they do have a limited number of staff authorised to issue them.

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Even offered me a free month if I stayed!

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I was lucky, then never offered me a free month

Why did you leave?

You should have accepted it - the free month is simply a refund on your last paid bill. After receiving the refund you could have still left any time you wanted to (contractual obligations may have applied).