Reading between the lines

With regards to the spam incident that is affecting a number of people, myself included (I still have a number of dial-up accounts with plusnet that I keep for the email addresses) I'm starting to see some worrying information appear.

1. PlusNet admit that email addresses have been obtained illegally
2. PlusNet have performed wireless internet access updates

Sadly, this could be a TKMaxx situation all over again.

My concern is that it might not just be email addresses that have been accessed.

Can PlusNet update us on where they're at with their investigations?

I agree

I've not bothered to read the other thread once I saw stupid allegations. This sits squarely with plusnet for me. As a plusnet customer, a significant breach in security, which I believe this is, makes me not want to be a plusnet customer especially if there is a spinned response. Plusnet please continue to be open once your investigations are complete.

Have a large volume of spam now to our plusnet accounts.

PlusNet have stated they will release the details once the still on-going investigation has been completed and this is more likely to be the end of the week.

However, if this becomes a legal issue then they may be limited in what they can say as it may jepodise any criminal investigation that may then be in progress.

But they said it was now fixed, so how come no further information?

I have enough spam on the email addresses I put into the public I don't want nore on ones that are not.

From reading the updates about the wireless stuff I don't think it's related...

I think what everyone with any details held by PlusNet needs to know ASAP
is if if just emails that this involves, or if other data is also involved (or if they know)

http://usertools.plus.net/status/archive/1179167580.htm

"We regret that this has happened but are confident that we have resolved this issue and will monitor the situation closely to ensure that the effect is minimised and the issue does not reoccur."

That is what I don't understand , if they are confident it's been resolved, won't have the investigations have been completed.

It would be good if someone at PN were able to at least confirm personal information has not been stolen as part of whatever has ocurred here. It would set peoples minds at ease.

It's not fun having to deal with spam. But spam will be the least of ppls concerns if a lot more PN held data has escaped besides email addresses.

As has been said, we will make sure full details are available - There is no way we want to 'spin' a response.

If I could just ask that you don't read too much into the removal of Wireless and a couple of other things for the minute - Overnight we conducted some pretty serious screw tightening across the board, but what we are aware of relates solely to the Webmail platform.

As you can imagine, and I hope no one will read too much into this, none of us will be about too much today in the forum. Liam and the Comms guys are preparing an FAQ though and we will do our best to answer any questions you have there.

Thanks,

Ian

In reply to:

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- Overnight we conducted some pretty serious screw tightening across the board, but what we are aware of relates solely to the Webmail platform.

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But how does the Webmail platform affect the release of alias@nonPlusNet addresses which are held solely by PlusNet for billing and account contact type messages, and which have never been anywhere near the Webmail interface. If traces of these addresses are found on the Webmail database, how did they get there?

In reply to:

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As you can imagine, and I hope no one will read too much into this, none of us will be about too much today in the forum.

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Out of interest Ian, have many people at work today turned up in their brown trousers?

Rob